Customer Testimonials

Great Service

Awesome thanks 😊

Always thorough and pleasant.

Once again I received excellent service. This trip I purchased new tires at a great price. Buy 3 and pay 1$ for the fourth tire. These were the exact tires I was looking for Thanks again Nick @ Hiley

Fast and courteous

⭐⭐⭐⭐⭐ I had a great experience at Hiley Buick GMC of Fort Worth, thanks to Tony Hernandez in the service department! He was extremely helpful, professional, and made sure the issues with my vehicle were taken care of. I truly appreciate his excellent customer service and willingness to help. It’s refreshing to deal with someone who genuinely cares about their customers. Thank you, Tony, for making the experience smooth and stress-free! Highly recommend!

Brought my Yukon in at 3:00 the afternoon before my actual appointment. Greeted with enthusiasm by Jennifer - who got my vehicle’s first service completed later that day. Finished before it was actually scheduled to be started! Great job by the entire team. I appreciated the video walk thru sent to me by the service tech.

DO NOT TAKE YOUR VEHICLE TO HILEY BUICK GMC OF FORT WORTH. I genuinely cannot overstate how unacceptable my experience with Hiley Buick GMC of Fort Worth has been. From scheduling to communication to the actual service performed, this dealership has demonstrated an astonishing level of incompetence and disregard for its customers. To start, simply scheduling a service appointment was an ordeal. It took multiple phone calls, navigating an AI chatbot that repeatedly redirected me, and speaking with multiple people before I could finally get an appointment. I eventually received both an email and text confirmation explicitly confirming my scheduled ... Read More

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Google - Nov 10, 2026

DO NOT TAKE YOUR VEHICLE TO HILEY BUICK GMC OF FORT WORTH. I genuinely cannot overstate how unacceptable my experience with Hiley Buick GMC of Fort Worth has been. From scheduling to communication to the actual service performed, this dealership has demonstrated an astonishing level of incompetence and disregard for its customers. To start, simply scheduling a service appointment was an ordeal. It took multiple phone calls, navigating an AI chatbot that repeatedly redirected me, and speaking with multiple people before I could finally get an appointment. I eventually received both an email and text confirmation explicitly confirming my scheduled services. I arrived EARLY for my appointment, fully expecting the confirmed work to be performed. Instead, I was informed upon arrival that they could not perform the services I had scheduled and received confirmation for. I then went through the entire scheduling process AGAIN and made another appointment for the following week. Once again, I had a scheduled appointment, arrived early, and expected the dealership to honor the services I had arranged. Instead, I was told that they did not honor warranties and could not perform the requested work. After expressing my frustration and questioning how a dealership could refuse to perform services that had been scheduled and confirmed twice, they eventually agreed to proceed. The requested work was relatively straightforward: repair my rims and change my oil. What followed was an absolute circus. My vehicle was held for approximately a week. I was not initially offered a loaner vehicle, leaving me to pay for Ubers to and from work. I eventually called to find out what was happening, only to discover that they had somehow LOST MY WHEELS. My vehicle was literally propped up while the third-party contractor responsible for repairing the rims was nowhere to be found. Only after this situation escalated was I given a loaner vehicle. Communication throughout this entire ordeal was practically nonexistent. Getting an actual human being on the phone was nearly impossible. Calls repeatedly routed me back to an AI chatbot that could not connect me with anyone who could provide an answer or resolve the situation. And here is the part that takes the cake: After all of this, I finally got my vehicle back. Less than a WEEK later, my car alerted me that it needed an oil change. I contacted the service representative, and after struggling yet again to get through to an actual person, I finally reached him by text. His response? THE OIL CHANGE HAD BEEN SKIPPED AND NEVER PERFORMED. Let that sink in. I scheduled service twice. I received confirmations twice. I arrived early for both appointments. I was turned away twice. I had my vehicle held for a week. My wheels were lost. I was left without transportation and forced to pay for Ubers. I was eventually given a loaner after the situation became a mess. And after ALL of that, I received my vehicle back without one of the two primary services I had originally brought it in for. The entire purpose of this experience was to have my rims repaired and my oil changed. They managed to turn that into a weeklong logistical nightmare and STILL FAILED TO COMPLETE THE WORK. This is not a minor inconvenience. This is not one employee having a bad day. This is a systemic failure of customer service, communication, organization, and basic operational competence. I understand that things occasionally go wrong in a service department. What is completely unacceptable is the repeated failure to take responsibility, communicate with customers, or actually deliver the services they were entrusted to perform. Save yourself the headache. Save yourself the wasted time, the transportation expenses, and the frustration. Take your vehicle somewhere else. I would not recommend Hiley Buick GMC of Fort Worth to anyone, and I will certainly never be returning.

Jennifer Mitchell is very good at what she does, she answers every question and made sure I was satisfied with the service I was getting at Hiley gmc. I would recommend Jennifer for employee of the month.

I had an amazing experience at Hiley Buick GMC of Fort Worth! From start to finish, the customer service was exceptional. I want to give a special shoutout to Shea and Norman for making the entire experience smooth, stress-free, and enjoyable. They were professional, patient, knowledgeable, and genuinely cared about making sure I was satisfied. Purchasing a vehicle can sometimes be overwhelming, but they made the process so easy and treated me with nothing but respect. I absolutely love my new vehicle.

I have only had good experiences with Hiley. I will always purchase my cars from there. They are attentive and try to get you in and out as quickly as possible.

Great people that care about their customers! Everything was done so easily and professionally! Will definitely drive another 4 hours that way for our next vehicle!

Awesome experience along with the professionalism of Regan, Thomas, Nick Kennedy, and Selina. The buying process was as painless and fast. Great job Hiley Buick and staff.

Tammy always has a smile on her face when I pass through whether she is my service advisor or not. Always a pleasure when she helps me!

I live 3.5 hours away from the dealership. All inquiries and negotiations were done online and completed before I left home en route to the dealership. Once I got to the dealership Alyssa greeted me showed me the truck that I was purchasing, which we took it for a test drive. Afterwards she escorted me to see Taylor one of the finance managers. I was surprised that no other add-ons or negotiations were pushed on me. Both Taylor and Alyssa were very professional and respectful of my time. I now have had the truck for 2 weeks and couldn't be more ... Read More

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Google - Nov 6, 2026

I live 3.5 hours away from the dealership. All inquiries and negotiations were done online and completed before I left home en route to the dealership. Once I got to the dealership Alyssa greeted me showed me the truck that I was purchasing, which we took it for a test drive. Afterwards she escorted me to see Taylor one of the finance managers. I was surprised that no other add-ons or negotiations were pushed on me. Both Taylor and Alyssa were very professional and respectful of my time. I now have had the truck for 2 weeks and couldn't be more happy. I definitely recommend Hiley GMC for a no BS sale.

Great service. Communication is great. Highly recommend!

Taylor was awesome to work with and she kept me informed about my vehicle.

Work was done quickly and I was treated with respect.

The salesman and price of the vehicle was great, but trying to get into contact with the finance or accounting office is unobtainable. Hiley owes me approximately $2900 dollars due to an overpayment by my credit union. Attempting to obtain my refund seems impossible and appears, I may have to take legal action.

Very professional 👏👏👏 Treated us very well ❤️❤️

Great communication and pleased with the service. My husband says Tony was great

Great customer service. Kept me updated as to what was being done and what needed to be done.

They did what they said they would do within the timelines they outlined and were professional and courteous.

I will say that overall it was a good transaction just a few small things that kind of bother me. I live 2.5 hours away and found a Ram 1500. It was the package and mileage that I was looking for and willing to make a drive. Anyway, I wanted to negotiate on the price a bit but they seemed to be no interest in that or increasing the value on trade. I told sales guy to let me know if they get motivated to sell it. On Monday, I reached out to sales guy and someone else reached out to me ... Read More

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Google - Oct 22, 2026

I will say that overall it was a good transaction just a few small things that kind of bother me. I live 2.5 hours away and found a Ram 1500. It was the package and mileage that I was looking for and willing to make a drive. Anyway, I wanted to negotiate on the price a bit but they seemed to be no interest in that or increasing the value on trade. I told sales guy to let me know if they get motivated to sell it. On Monday, I reached out to sales guy and someone else reached out to me about what was needed to get into the truck. I told them that would like to see the price reduced or put more in my trade. I told them both to reach out if they did. About an hour later, I looked on the site and saw that it had been reduced (no one let me know they were reducing it). I asked about getting updated sheet over to me that I would be financing with my bank. The next day talked to bank got a signed PO over and my bank overnighted a check to them. I call them to tell say I am on my way. My sales guy was off and he did come in (which I appreciated). I get there and spent 2 hours on a deal that was already done. All they needed to do was paperwork. I then find out there is only 1 key. Well, I have made a 2.5 hour drive and I do like the truck but only 1 key. That is going to cost me $300 to get another key. I mentioned it to sales guy but he has no real say so there. They go to put plates on and there is no front bracket so that is another $40 I have to spend on a bracket. Well on the way home I noticed that the speedometer seemed to be off especially at highway speeds. After looking this morning, the tires that were put on it (i like alot) are a little bigger than stock tires. That is $300 to have that recalibrated to my VIN. There was a hitch/ball on the truck without a key. I drilled this out and was easy enough to get it off. Hiley has a CDJR dealership down the road. All of this could have easily been taken care of especially for someone that made the transaction very simple for them. I realize they had a ton of interest the truck but having 2 keys should be a requirement. I would not hesitate to do business with them again but would probably push a little harder to make things right. It was almost a feeling that we have done enough so take it or leave it.

Took my car up there to get fixed using my extended warranty gave me the runaround For a month, poor leadership skills, lack of accountability and nobody knows what they’re doing up there. If you get a car here I will advise you to not get any of the warranties because they will not honor it and just pick and choose a better car dealership around the area.

i’m so happy with your services and explaining to customer every detail about my new car

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I left feeling extremely disappointed, embarrassed, and disrespected as a customer. When I arrived, I was greeted and assigned to a sales representative. He showed me the vehicles I was interested in, and we began the purchasing process and completed paperwork. As we discussed the financing and the numbers, I asked questions because I wanted to fully understand the offer before making a financial commitment. I believe every customer has the right to ask questions and take a moment to make an informed decision, especially when making a major purchase such as a vehicle. I told the sales representative that ... Read More

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Google - Sep 29, 2026

I left feeling extremely disappointed, embarrassed, and disrespected as a customer. When I arrived, I was greeted and assigned to a sales representative. He showed me the vehicles I was interested in, and we began the purchasing process and completed paperwork. As we discussed the financing and the numbers, I asked questions because I wanted to fully understand the offer before making a financial commitment. I believe every customer has the right to ask questions and take a moment to make an informed decision, especially when making a major purchase such as a vehicle. I told the sales representative that I will be back .I step outside for a moment to recalculate the numbers. I had brought my daughter with me because she has more experience purchasing vehicles and could help me make sure I was asking the right questions and making a responsible financial decision. After discussing everything, we decided that we were comfortable moving forward with the offer. When we returned, we found the sales representative and told him that we were ready to proceed. He was parking a van and told us to give him a minute. We understood and waited. Ten minutes passed. Then 20 minutes. Then 30 minutes. Then 40 minutes. During that entire time, he never came back to us or provided an update. There was another gentleman in his office who asked if we needed anything. Because we had already been working with our assigned sales representative, we initially did not want to start the entire process over with someone else. However, looking back, I wish we had accepted that offer because we were left waiting with no communication. Ultimately, we left the dealership without completing the purchase. What was most upsetting was not simply the amount of time we waited. It was the way the situation made me feel. I felt as though once I asked questions and took time to reconsider the financial numbers, the sales representative no longer wanted to deal with me. I cannot say what his intentions were, but his actions left me with that impression. If a sales representative was unable or unwilling to continue working with me, the professional thing to do would have been to communicate that and pass me to another salesperson or manager. Instead, I was left waiting for approximately 40 minutes without an explanation. Walking out of the dealership, I felt embarrassed and humiliated. I came there prepared to purchase a vehicle, brought someone with me to help make a responsible decision, and ultimately left feeling like my questions and business were not valued. In addition, almost 24 thours have now passed since I left the dealership, and I have not received a text message, email, or any other follow-up communication. The lack of follow-up has further reinforced the impression that my business was not valued and that there was no genuine interest in addressing what happened. I hope management takes this feedback seriously. Customers should never feel that asking questions about financing or taking time to understand the numbers results in being treated differently. A vehicle purchase is a significant financial decision, and customers deserve patience, communication, professionalism, and respect throughout the entire process. I would appreciate management reviewing what happened and addressing this situation with the employees involved. My experience could have ended very differently if someone had simply communicated with us, followed up afterward, and made sure we were taken care of.

There is no communication from the advisor. When I finally received a call our advisor has an attitude like we are inconveniencing her. It would be great to actually get some answers .

Sold my truck to these guys who said they would “take care of me” when my husband passed away unexpectedly. Almost 2 months later and still waiting to get my payment and refund on my warranty. No response to calls and emails. Next stop is my attorney and the local news channels.

My experience with Hiley GMC has been extremely frustrating and disappointing. I have a 2024 GMC Sierra, and the rear sensor is malfunctioning. I first contacted the service department about a month ago and was told it could take approximately three days to diagnose and repair the issue. I was also told to call back the following day to see if they could get my truck in sooner. I called on three separate occasions and left three messages but never received a return call. I eventually went back to the dealership in person and spoke with another service advisor about scheduling ... Read More

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DealerRater - Aug 20, 2026

My experience with Hiley GMC has been extremely frustrating and disappointing. I have a 2024 GMC Sierra, and the rear sensor is malfunctioning. I first contacted the service department about a month ago and was told it could take approximately three days to diagnose and repair the issue. I was also told to call back the following day to see if they could get my truck in sooner. I called on three separate occasions and left three messages but never received a return call. I eventually went back to the dealership in person and spoke with another service advisor about scheduling a time to drop off my truck. Because they told me they would need my truck for several days, I explained that I would need a loaner vehicle. I was told they only had a limited number of loaners and that those were being prioritized for customers with transmission problems and other more serious repairs. I completely understand prioritizing major repairs, so I asked if I could simply be placed on a waiting list. I made it clear that I did not mind waiting a few weeks or even a couple of months as long as I could eventually get an appointment with a loaner vehicle. I was told I would be put on the schedule. However, when I called the next day to confirm, I was told I was not on the schedule and that this arrangement was not available to me. To make matters worse, when we purchased this truck from Hiley Used Cars, it was a Certified Used Vehicle and we paid the over $900 “dealer fee” which we were told included the certification fee. After checking on the GM website it is not listed as certified and only has a warranty to 60,000 miles. This is a big deal since certified cars get a 100,000 mile warranty and the reason we did not purchase an extended warranty. We sent multiple emails shortly after the sale asking Hiley Used Cars and our sales person to address and correct this issue, but those requests were repeatedly ignored and went unanswered. This issue is still not resolved. Since then, I have continued to get the runaround. I even called to make a complaint about the lack of communication and professionalism and was told someone would contact me. Once again, I never received a call back. The sensor issue itself may be relatively minor, but that is not the point. This is a 2024 GMC Sierra that we purchased with the understanding that it was a certified used vehicle, and it is still under warranty. A dealership should stand behind the vehicles it sells and make a reasonable effort to take care of its customers. Customers should not have to make repeated phone calls, leave multiple messages, visit the dealership in person, and send multiple unanswered emails just to get warranty service or concerns about their purchase addressed. Another issue was with the financing department. I came in pre approved through my credit union and I specifically said I didn’t want my credit run again to avoid another inquiry on my credit report and the finance manager ensured me it would not be run. However, they did run it and I’ve disputed with the credit bureaus and Hiley will not take it off. It has caused a “ding” on my credit for too many inquiries and 2 of them were from Hiley and GM which I did not agree to. Also the truck was in a previous wreck which was not disclosed. I found this on a carfax report. Based on my experience so far, I cannot recommend Hiley GMC and will be taking my business to Sewell.

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Service department. For a standard diagnosis for exhaust which industry standard is 2-4 hours, this dealership requires you to drop a vehicle off for 7-10 days. Does not allow a future appointment to do diagnostic same day.

Weren't able to get me into a car and for that I'm grateful because I actually got into my dream vehicle the next day. The Sales guy is new but he seemed ok, we all gotta start somewhere. I do believe they wasted my time and gas with conversations that could have taken place over the phone but it is what it is. I'm grateful that I listened to my Credit Union Rep and didn't believe the GM employees because I would not have moved on to the Honda Dealer for what i actually wanted and ... Read More

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Google - Aug 12, 2026

Weren't able to get me into a car and for that I'm grateful because I actually got into my dream vehicle the next day. The Sales guy is new but he seemed ok, we all gotta start somewhere. I do believe they wasted my time and gas with conversations that could have taken place over the phone but it is what it is. I'm grateful that I listened to my Credit Union Rep and didn't believe the GM employees because I would not have moved on to the Honda Dealer for what i actually wanted and no loss out my pocket.

2 stars specifically for salesperson Joe, because he truly provided great service during the buying process and was professional, helpful, and attentive. Unfortunately, that positive experience was overshadowed by everything that happened afterward. I called the very next day after my August 3 purchase to report the ghost touching. What made this especially frustrating was that the ghost touching was not included in the inspection report-a major disappointment when buyers are relying on a dealership’s transparency. What was even more concerning was the attitude from Hiley when dealing with non-GMC buyers. It felt like I was treated like chopped liver and ... Read More

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Google - Aug 11, 2026

2 stars specifically for salesperson Joe, because he truly provided great service during the buying process and was professional, helpful, and attentive. Unfortunately, that positive experience was overshadowed by everything that happened afterward. I called the very next day after my August 3 purchase to report the ghost touching. What made this especially frustrating was that the ghost touching was not included in the inspection report-a major disappointment when buyers are relying on a dealership’s transparency. What was even more concerning was the attitude from Hiley when dealing with non-GMC buyers. It felt like I was treated like chopped liver and dismissed to another dealer. If you are buying pre-owned, bet your pearls that you need to verify if the vehicle is truly Certified Pre-Owned and check the mileage closely so you don't end up choking when something goes wrong. A pre-owned purchase should never be handled so dismissively. The whole family environment message did not feel genuine here. 8 /15/26 Update: The generic response from Hiley was clearly for show. I reached out to Sales Manager Zach Lowden directly as requested, but there has been zero effort to follow up on the failed repair or the fact that this ghost touching issue was never disclosed during the sale. Actions speak louder than words.

Check your vehicle before you take it because they said it has everything and at the end it doesn’t , I bought it with Jovanny and my suv was missing the hitch receiver he told me it has it then I realize it 4 months later that that it doesn’t . I do not recommend to buy with them . Know I bought a 2026 gmc Denali with Jerry GMC in Hudson oaks tx and we are happy with them ,

Jesus is by far the only person I will be doing business with! Absolute pro!

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2 hours for oil change/ with appointment- I was disappointed with my experience at Hiley GMC. I came in for a simple oil change, but the wait time was much longer than expected. On top of that, the customer service I received was not what I expected. The service representative was not very helpful or welcoming, which made the experience even more frustrating. I don’t feel I received the level of service I was expecting, and unfortunately I don’t think I would return for future service.

Do NOT take your vehicle to be serviced for an oil change. They do NOT know how much oil an engine takes. A 4 cylinder engine does NOT take 6 quarts of oil. Not once but twice they have overfilled my oil. Now my car is leaking oil everywhere and they claim they are not responsible for the oil leak. They stated that the car had a previous leak and I declined their recommendation for the service. The video showed there was old oil it did NOT state there was a leak. Even if it was dripping oil beforehand it was not ... Read More

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Google - Jul 17, 2026

Do NOT take your vehicle to be serviced for an oil change. They do NOT know how much oil an engine takes. A 4 cylinder engine does NOT take 6 quarts of oil. Not once but twice they have overfilled my oil. Now my car is leaking oil everywhere and they claim they are not responsible for the oil leak. They stated that the car had a previous leak and I declined their recommendation for the service. The video showed there was old oil it did NOT state there was a leak. Even if it was dripping oil beforehand it was not noticeable. Now it’s leaving large oil spills everywhere. They ACKNOWLEDGED in an email that they overfilled the oil and now they are backpedaling and refusing to take accountability for their incompetence. They offered me a free oil change for the error. Yeah right, like I’m taking my car back there ever again!!!

Oil change was fast. Was able to go in and get the oil change with in 30 minutes

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Scheduling repairs was a nightmare. Communication about process for joining queue was so bad we had to get management involved.

We love Hiley. This is the fourth vehicle that we’ve purchased from them. And we love their service department.

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Excellent people they treat me with respect and very professional professionals service everything they do to my pick up truck well done. I’m so happy with the service.

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I never write reviews and my experience might be the one off experience, but I still wanted to share it. My mom and I went to hiley to buy a new car. Everything was great, very nice people, easy going. We went in to start paperwork and the whole experience went downhill very quickly. Long story short, and could have saved us a lot of wasted time, they were not negotiable on the price at all- not even $350 off asking price. That’s fine and I understand that but then the salesman kept saying they are already taking a huge ... Read More

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Google - Apr 4, 2026

I never write reviews and my experience might be the one off experience, but I still wanted to share it. My mom and I went to hiley to buy a new car. Everything was great, very nice people, easy going. We went in to start paperwork and the whole experience went downhill very quickly. Long story short, and could have saved us a lot of wasted time, they were not negotiable on the price at all- not even $350 off asking price. That’s fine and I understand that but then the salesman kept saying they are already taking a huge loss on this car. Whether they were or not, I don’t know, but that’s not really my problem, they priced the car, I just wanted to purchase it. I would think buying almost an $80,000 car you could come off the asking price $350, but apparently they were already taking a huge loss on it. No worries tho, we drove an hour to a different dealership and got the exact same car for $1,000 less. I would definitely make sure you shop around before deciding to purchase here, unfortunately the 5 star reviews were not our experience at all.

Don’t trust the numbers. Stopped in with price for lease from Buick website for a 2026 lease special. Was treated great by salesman and was ready to buy. I was very transparent and asked for the sales price on their website and next thing you know they are quoting a 2k higher sales price than they have listed on their website. No good explanation and lost my trust instantly as it wasn’t a number I made up. They tried a switch to out the door number on the presentation as the sales price was omitted. Well if you can ... Read More

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Google - Mar 25, 2026

Don’t trust the numbers. Stopped in with price for lease from Buick website for a 2026 lease special. Was treated great by salesman and was ready to buy. I was very transparent and asked for the sales price on their website and next thing you know they are quoting a 2k higher sales price than they have listed on their website. No good explanation and lost my trust instantly as it wasn’t a number I made up. They tried a switch to out the door number on the presentation as the sales price was omitted. Well if you can do math you’ll know they were trying to switch the deal in their favor. Great location terrible sales managers.

Most amazing dealer ever and the staff out did themselves. Always fantastic service and the dealership is spotless.

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Horrible service

I’ll start this by saying the yelp reviews better reflect the quality of this dealership (2.2 stars). Terrible customer service. They do not take ownership for anything. I bought a used car there. 3 days later I brought it back because it was making awful screeching sounds. After some prompting they took it back and said they FORGOT to grease up a component they replaced. I took it for a lap around the dealership and still heard some noise. They told me to pay the diagnostic fee or go somewhere else. “Think of this like a Facebook marketplace transaction” Chris said. ... Read More

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Google - Mar 5, 2026

I’ll start this by saying the yelp reviews better reflect the quality of this dealership (2.2 stars). Terrible customer service. They do not take ownership for anything. I bought a used car there. 3 days later I brought it back because it was making awful screeching sounds. After some prompting they took it back and said they FORGOT to grease up a component they replaced. I took it for a lap around the dealership and still heard some noise. They told me to pay the diagnostic fee or go somewhere else. “Think of this like a Facebook marketplace transaction” Chris said. I continued to push until they took my car back. However, I was told that they found no issues. I drove home with the noise and had someone else look at the car. Within two minutes they found that the sway bar link that Hiley replaced was barely screwed in. The nut was able to freely spin! They tried to charge me to fix their own mistakes. I wrongfully assumed that buying a car from a dealership ensured a certain level of quality repairs. GO SOMEWHERE ELSE IF YOU WANT TO FEEL CONFIDENT IN YOUR USED CAR PURCHASE. Their service department is incapable. Their sales team is useless - they have to ask the manager for every little thing I felt like I was playing a game of telephone. The manager pinches pennies because he hasn’t learned that you can be successful if you treat clients well.

Purchased over a $100,000.00 vehicle from them in December 2025 while trading in another vehicle. Drove 10 hours one way because they were highly rated. Hiley sent the payoff for the trade in vehicle to my new auto loan, by accident, but still their mistake to correct. Took 2 months to get straighten out, I had to handle it myself with my new creditor to reverse the payment as no one - STILL TO THIS DAY - has had the balls to call me back from Hiley. I left messages on every desk in that office, from Finance to Maintenance. Not a single person ... Read More

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Google - Feb 26, 2026

Purchased over a $100,000.00 vehicle from them in December 2025 while trading in another vehicle. Drove 10 hours one way because they were highly rated. Hiley sent the payoff for the trade in vehicle to my new auto loan, by accident, but still their mistake to correct. Took 2 months to get straighten out, I had to handle it myself with my new creditor to reverse the payment as no one - STILL TO THIS DAY - has had the balls to call me back from Hiley. I left messages on every desk in that office, from Finance to Maintenance. Not a single person has called me. Hiley discreetly paid off my trade 2 months later resulting in late payments on my credit dropping my score 114 points. Shady, refuses to follow through, does not return customer calls, and still owes me an additional Key they promised.

Customer service is terrible and it takes them over a week just to assess the problem. They don't even call you back, and when you do call, they don't even tell you that an agent will call you back, and then they never do. In this case, my agent was Jennifer, and the impression was that she didn't really understand what was going on.

Dont know how anybody can make a deal when their communication level is a 0! Not a good experience here so maybe others are not honest reviews. I've been offered incentives before to make sure and leave a good one but hard to do when you cant even get correspondence.

I had an excellent service experience at Hiley Buick-GMC Fort Worth. Brain Crawford, the General Manager, helped me get my appointment set up, and my service advisor, Manuel Quintero, was absolutely outstanding — truly better than terrific. The entire process was seamless from start to finish. My service was completed in a timely manner, and I received not only a comprehensive report but also a detailed video walkthrough explaining the work performed and recommendations to help maintain the lifespan and care of my truck. That level of communication and transparency really stood out. What impressed me even more is that I ... Read More

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DealerRater - Jan 30, 2026

I had an excellent service experience at Hiley Buick-GMC Fort Worth. Brain Crawford, the General Manager, helped me get my appointment set up, and my service advisor, Manuel Quintero, was absolutely outstanding — truly better than terrific. The entire process was seamless from start to finish. My service was completed in a timely manner, and I received not only a comprehensive report but also a detailed video walkthrough explaining the work performed and recommendations to help maintain the lifespan and care of my truck. That level of communication and transparency really stood out. What impressed me even more is that I did not purchase my vehicle from their dealership, yet they treated me with the same care and professionalism as if I had. Exceptional customer service all around. I will definitely be returning and highly recommend their service department in Fort Worth.

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The customer service and maintenance service were outstanding and timely. The service team communicated throughout the vehicle check.

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The dealership itself was very clean and put together, with welcoming employees! Which made the process of purchasing a car, very smooth far from hectic and overwhelming. With the easy uplifting experience with Tell and Cheyne! They helped me purchase my car by myself! As a young female, it’s very nerve-racking, but they made the transition and the experience worth it! I will definitely come back to them two when it’s time to get another car!!

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If you’re looking to purchase a brand new GMC vehicle…. Just go to another GMC dealer. This one is pointless… the sales rep was nice but has no leverage it was almost a complete waste of time. I rather just talk to the manager and get a final price since they did not allow for any negotiations. Also all there new vehicles come with a Hiley Protection Package. Let’s break down this package…. Tint, Wheel Locks, Loaner Cars, and Nitrogen Tire refills. Priced at $2995. I don’t know what Hiley is on to charge this much for a ... Read More

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Google - Jan 28, 2026

If you’re looking to purchase a brand new GMC vehicle…. Just go to another GMC dealer. This one is pointless… the sales rep was nice but has no leverage it was almost a complete waste of time. I rather just talk to the manager and get a final price since they did not allow for any negotiations. Also all there new vehicles come with a Hiley Protection Package. Let’s break down this package…. Tint, Wheel Locks, Loaner Cars, and Nitrogen Tire refills. Priced at $2995. I don’t know what Hiley is on to charge this much for a package like this. I’m only saying this because the GMC at Weatherford has the same package for $995. Another thing I was trading in a car and Hiley couldn’t even price match it to CarMax and was lowballing the offer by six thousand dollars. If you’re looking for a GMC vehicle… I suggest you go to Free Freeman in Grapevine. I had the best experience there. No dealer add ons! And they matched the price of my car without any push back. Quick and easy.

We dropped a vehicle off after a warning came on regarding our transmission. We were told that due to the cold weather recently it could just be the battery. We had to agree to a $259 diagnosis fee which we did and was told that that would go towards any service we had done on vehicle (even if it was the battery needing replaced). After the diagnosis, I was told the battery was fine and they had to reprogram a part because the software was allegedly out of date. Both parts that needed reprogrammed are specifically listed in the warranty as ... Read More

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Google - Jan 22, 2026

We dropped a vehicle off after a warning came on regarding our transmission. We were told that due to the cold weather recently it could just be the battery. We had to agree to a $259 diagnosis fee which we did and was told that that would go towards any service we had done on vehicle (even if it was the battery needing replaced). After the diagnosis, I was told the battery was fine and they had to reprogram a part because the software was allegedly out of date. Both parts that needed reprogrammed are specifically listed in the warranty as being covered. The dealership refuses to cover them, but cannot justify their reasoning or point to any evidence that states it is not covered by the warranty. After we decided to pick up the vehicle and just pay for the diagnosis fee, I was handed paperwork that said the battery was, in fact, not good and needed replaced. At the same time, I realized this as we tried to start our vehicle and (of course) the battery was dead. When I mentioned this, the service personnel stated it had been provided to me, though it hadn’t, and I was told it was working fine. I asked if we could go ahead and have the battery replaced and use the diagnostic fee that we just paid toward the battery, reminding them of what they said originally. Of course they said no, the diagnosis fee cannot be used for a battery replacement. I was lied to and misled multiple times over a small repair that is listed as covered under warranty. I received my car back in worse condition than it was dropped off in. They weren’t apologetic or helpful in the slightest. I own multiple GM vehicles and I do not recommend this location for any work on your Buick vehicle or any GM vehicle.

Service department didnt bother to address my issue. Would not look into it or figure out how to help. I just thought buying my Buick brand new and going to this company for years they would put in some type of effort to assist me in fixing a scheduling issue. Nonetheless, my issues was fix. I contacted Covert Buick in Austin and Carlos from the sales department took the time out and had me read exactly what the email stated and guided me on how and where to fix it. Problem solve. Huge thanks Carlos for just listening to my ... Read More

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Google - Jan 21, 2026

Service department didnt bother to address my issue. Would not look into it or figure out how to help. I just thought buying my Buick brand new and going to this company for years they would put in some type of effort to assist me in fixing a scheduling issue. Nonetheless, my issues was fix. I contacted Covert Buick in Austin and Carlos from the sales department took the time out and had me read exactly what the email stated and guided me on how and where to fix it. Problem solve. Huge thanks Carlos for just listening to my concern and frustration.

Would go lower than 1 star, but not possible. I thought the days of unethical car dealers and scam artists were over. We looked at a used GMC Sierra listed on the internet for 37,200. Salesman said he would put a packet with numbers together for us. He came back and the truck was magically over 44,000 due to reconditioning and other bogus charges. His explanation made no sense, they would not remove the charges, my wife and I left. Do not go if you want to deal with a reputable dealership.

I brought my truck in expecting professional customer service, but my experience with the service advisor, Jennifer, was disappointing. Her attitude came across as rude and unhelpful. I understand service departments get busy, but that’s not an excuse for poor communication. I hope management addresses this. Also I mentioned my problem to the manger nick and he did nothing about it like he didn’t care. Do not bring your vehicles here for service avoid the headache.

Great people to work with!! Thanks to Chris and Jason for the help finding what we were looking for. They made everything go quick and easy!

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Save your time and energy do not do business here. One person always passes you to another. The dealership sold us a pre used vehicle that already needed new tires we bought the truck just days ago. One of them had a slash in it that should have been replaced during the "vehicle inspection" before it was turned over to us. We paid enough for the truck you think the least they could do is put new tires on it before selling it. It's been a headache I've asked for the sales manager that had to ... Read More

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Google - Jan 9, 2026

Save your time and energy do not do business here. One person always passes you to another. The dealership sold us a pre used vehicle that already needed new tires we bought the truck just days ago. One of them had a slash in it that should have been replaced during the "vehicle inspection" before it was turned over to us. We paid enough for the truck you think the least they could do is put new tires on it before selling it. It's been a headache I've asked for the sales manager that had to speak to the service manager. It's just ridiculous that we would have to go back forth trying to get the tires looked and worked on. But they sure do have a quote for new tires that are worn that they sold to us like this. We have wheel and tire warranty and should NOT HAVE TO BUY ANYTHING!. They said it doesn't cover wear and tear. But this is how they sold us the truck! Quick to make the sale and get us out of here but can't fix the issues of the truck. We should not have to buy new tires and we just bought the truck 9 days ago! I figured GMC could at the very least put new tires on a truck on top of that the truck didn't even come with interior mats! Bare minimum effort! I recommend working directly with a sales manager or just save time and effort and do business elsewhere. I was looking to trade in my car and buy another truck but after this experience I wouldn't buy from this dealership in the future or recommend them to anyone. My dad was actually looking to buy NEW TRUCK but I will not be sending him here after this experience. Do better GMC!

Currently have an unanswered email to the dealership about an oil change I had done. I have already had to bring the vehicle back once to get some items corrected. The correction caused more problems that Hiley has not addressed.

We recently purchased a brand-new 2026 GMC Acadia, and the experience reinforced just how important it is to shop around. Our first stop was Hiley Buick GMC, where we were talked down to and told it was the Hiley Way or the Highway. The Hiley Way, meant markups with zero flexibility. That made the decision easy — we chose the highway. We headed to Classic Chevrolet Buick GMC of Cleburne, and the difference was night and day. They gave us more for our trade, helped us get into a better-optioned Acadia, and delivered a far better overall value. The entire process was ... Read More

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Google - Jan 3, 2026

We recently purchased a brand-new 2026 GMC Acadia, and the experience reinforced just how important it is to shop around. Our first stop was Hiley Buick GMC, where we were talked down to and told it was the Hiley Way or the Highway. The Hiley Way, meant markups with zero flexibility. That made the decision easy — we chose the highway. We headed to Classic Chevrolet Buick GMC of Cleburne, and the difference was night and day. They gave us more for our trade, helped us get into a better-optioned Acadia, and delivered a far better overall value. The entire process was transparent, respectful, and pressure-free. Thank you to Eric Reaves and Pete Gutiérrez for making the experience smooth from start to finish. Eric was knowledgeable, and straightforward, and Pete made the finance process painless. If you’re in the market for a GMC and want honest pricing, fair trade values, and a dealership that truly earns your business, skip the markups and head to Classic in Cleburne. We’re thrilled with our new Acadia and couldn’t be happier with how we were treated.

The salesperson that helped me was wonderful and helpful. I feel badly that finance director ruined a sale for him. The finance director was condescending and pompous. We left the dealership within minutes of speaking with him. Ultimately bought a vehicle at another dealership with a better deal and an interest rate half of what he was proposing.

I found the dealership online, very good experience once we got there. Vincente was knowledgeable and very helpful.

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Buyer Beware!!! The price advertised on their website is not the price they will sell for. Even though they spend lots of time and space to show you an advertised price you must look for the not so obvious grey disclaimer that states that the dealer sets the final price and that addon's and fees are not included. And they are significant amounting to thousands more than the advertised price. Hiley immoral and should be illegal. Same old stuff that makes buying a car so distasteful and sadly gives dealers the bad reputation they have earned.

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**⭐☆☆☆☆ 1 star** Total bait-and-switch. I filled out the purchase information directly through the GMC website and received pricing and deal terms tied to **Hiley Buick GMC in Fort Worth**. Based on that information, I spent the time following up, only to be told the dealership would not honor the price that was provided. This was a complete waste of time. Advertising one price online and then backing away from it once a customer engages is the definition of bait-and-switch. If the dealership has no intention of honoring GMC’s online pricing, they shouldn’t allow it to be presented in the ... Read More

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DealerRater - Dec 31, 2025

**⭐☆☆☆☆ 1 star** Total bait-and-switch. I filled out the purchase information directly through the GMC website and received pricing and deal terms tied to **Hiley Buick GMC in Fort Worth**. Based on that information, I spent the time following up, only to be told the dealership would not honor the price that was provided. This was a complete waste of time. Advertising one price online and then backing away from it once a customer engages is the definition of bait-and-switch. If the dealership has no intention of honoring GMC’s online pricing, they shouldn’t allow it to be presented in the first place. I would not recommend this dealership to anyone looking for a straightforward or honest buying experience. 1

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Fast professional service. They cleaned my engine compartment and washed my truck when they finished the repairs

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Norman did a good job with the sale and demonstration of my vehicle. Pricing arranged by Brian was attractive. There were some challenges with finance and registration but nothing major.

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