Customer Testimonials
This is the best repair shop I have been to in Fort Worth.. very thorough.. attention to detail.. excellent customer service. Prices are a little high only reason for a 4 stars.
Tell, my salesman, did an excellent job working with me as I was shopping online from Lawton, OK. He ensured me the vehicle was available for test drive prior to making the 3 hour + drive. In fact, we were delayed a day, and he kept us posted on availability throughout. While far from our local market, I would happily refer Tell and Hiley Buick to friends and family.
David Rios, Chris (sales manager), and finance are all top notch. All friendly, dedicated, and went above and beyond to make my experience pleasant and smooth! Thanks!!
(Translated by Google) Steal (Original) Goid
Tell and Justin were easy to work with and helped get me into the car I wanted!
Awesome service in sales and finance.
Got a great truck at a great price. Honestly thought the price was so good that they would have a bunch of hidden fees that would raise it by over $6,000 but their fees were well within normal range and I'm very happy with my purchase.
Fast, friendly and love the fact that a video is taken and sent while you wait. Quick recap of repairs or what was being done for vehicle
VERY GOOD SERVICE----NICK WAS VERY PROF. & HELPED ME W/SOME STGS. ON THE DOOR LOCKS!!!!!!! IFULLY RECCOMEND!!!!!
Excellent Customer Service! Love my Buick Reps!!!!
The servicemen were helpful and professional. The service was great and I am pleased
Great group to work with , Marshall was fantastic. Good communication, they delivered the truck right to me.
They do a great job in their service department usually! Sadly it took a month and a half do you get the parts because of the GM strike. They had no loaner cars so I had to spend $1,000 to rent a truck! I use my truck in my business!
This was my first visit, I didnt make an appointment, just dropped in. I asked about estimated time, service advisor gave me an hour and 45 minutes, it was a little less. Overall happy!
Quick and efficient service!!
Long story short...I just moved here from Chicago no friends or family here. I called around to several GMC dealerships to take my vehicle to for repairs. I think your dealership is the only one that offers the Lyft service...this was a BIG help not having anyone to pick me up and drop me off. HILEY GMC…you guys are AWESOME!!! Oh...Nick is AWESOME too!!!
Great service and please note Noah Russell in the Service Department is a top notch employee that deserves to recognize as I'm sure the whole department should be too. I will see y'all for my next service.
Chris Pingle was great. He really went out of his way to help us get the new car for our daughter. We had an unknown hiccup with her old car and he explained everything so we understood and could make the best decision.
Great speedy work and great staff
Justin Sample, our salesman made everything PERFECTLY easy and painless! It was a wonderful experience!!!!
Justin Sample was so nice! He listened to our questions and answered sincerely. He was very personable and he made the whole experience quick and easy. Justin just wanted you to know We have never had such a seamless car buying experience. Thank you so very very much!! If We could rate you with stars you would get 5 out of 5.
if you are looking to buy a car i would recommend Chris Pingel ! He was such a kind and patient human . His sincerity is what makes getting the car so much more rewarding! :))
My daughter had hit a deer over the weekend and we were worried that he might have gotten into the radiator or belts etc. Surrounding body shops could not get us in until next week. I called into the service department here at Hiley GMC and asked if they would be willing to look the car over and make sure it was good to drive. My daughter took the car in and in less than 20 minutes she was in and out and everything was good to go with her car. Thank you, Russell, at Hiley Buick GMC Service Department. As ...
MARSHALL AND KIP WERE EXCEPTIONAL. I HAVE PURCHASED MANY CARS OVER THE YEARS. NEVER HAVECI HAD AN EXPIERENCE AS GOOD AS THIS ONE. THANK YOU BOTH! JANIE/STEVE
GMC service maintenance was Gold Standard Services!! It is one of the best Services I have encountered, and I think the video of the service and what is needed on my vehicle is remarkable. That's my Dealership's GOLD standard!!!
The sale guy Ezekiel was great
Professional. Love the video that shares the process.
It was great! Customer service is great!!
I will always stick with this group…Dillan Harrelson has taken excellent care of me and my cherished Denali for a few years now…thank you, Dillan!
Took my Outback in for 30K Mile service. My service advisor, Mr. Vasquez, handled everything very smoothly and efficiently.
Great service, scott was a great sales rep. And david was helpful with getting what we needed with our budget
I like Hiley Buick service because it’s fast and priced right.
They made it super easy to schedule and finished the service while I waited. They also diagnosed an issue with my brake fluid so that saved me a surprise on the raid and another trip to the dealership. Thank you!
I have recently been servicing my two trucks which were both purchased there at Hiley with a new Service Advisor. He has done an amazing job to ensure my service is done in a timely fashion and provides great professional service! I definitely feel extremely comfortable with servicing my trucks with Nick as my Service Advisor! A great addition to the Hiley Service Team!
Sales rep Tell was a great guy, he left me alone so I could decide what Yukon to buy!
Always great customer service and have always been fast and efficient with any service need.
Great Car Dealership, my Sales Representative John Cantu was awesome .I would highly recommend seeing him. he was kind and professional.
Great service and inspection. Thank you
I went in yesterday and I was not hounded by salesman, they let me look till I had questions. Preston was extremely helpful and knowledgeable and made my car buying experience painless and easy.
Tell was an excellent salesman and was responsive to my needs and requests. After the purchase of the vehicle there was an issue with a panel and Tell was very responsive and provided me with a loaner while the work was done. Excellent experience. 2nd vehicle I purchased from Hiley.
(Translated by Google) Everything was fine. And they were very kind (Original) Todo fue muy bien. Y fueron muy amables
Top notch service as always.
Great service team. Excellent service director. Mark Topham is excellent at what he does.
Efficient Excellence Earnest
5 stars, amazing
Thank you for taking time to help me with Infotainment system and other issues. Dilan you are doing a great job!
Very professional Great Team from the brand new loaner while my Warranty work was being done. The service advisor keeping me updated on timeline. Just good people trying to help. Thanks to your service team, my family will be joining the Hiley family.
Selina was wonderful in helping us get a new GMC Sierra Truck. She was pleasant., knowledgeable and professional. I was so pleased with how she handled the entire process that I am currently working with her to get an Acadia for my daughter.
Marshall was the one that helps us out and he was great to work with!
All service personnel are responsible and accountable They really do their job and be sure to have their customers completely satisfied
Aaron was very helpful in the process. He was very patient in going through each vehicle and showing me all my options in inventory. He was very knowledgeable of the vehicles and was not pushy at all. One of my biggest selling points is the ongoing customer care, the 5star service dept and the fact that I am guaranteed as I bring my vehicle to be serviced. He sold me exactly what I needed and didn't push me for anything I did not need. I appreciate Aaron
Thank God for Dillan I appreciate all u do and the inspection man great 👍 job
I received fast and friendly service, it was a good experience!
Great ,just Salesman needs to be more thorough with whole process. But overall it was a great and easy process. Me and my wife walked in with three vehicles already picked out and we knew we were walking out with one of the choices.
Marshall Gilbreath was absolutely fantastic and very professional!! He makes the process of buying a car actually enjoyable and gets his customers GREAT deals!! 10/10 would recommend!!
John Castro was very friendly and knowledgeable.... He wasn't aggressive about selling a vehicle... He helped us with a major decision in purchasing a beautiful truck
Good service
It was a smooth and easy process, we will be buying another vehicle on the future from Hiley
I was truly impressed with the agent helping me. He kept me well informed and everything was completed in a timely manner. Thank you
Excellent
The service was excellent. The technician and the staff was very friendly and helpful.
I went in for a state inspection and it was performed expediently.
Aaron was very friendly and more importantly willing to go the extra mile to answer my questions about all of the technology features. He also accommodated some of my requests to make the purchase easier (delivery to my house, etc) I was apprehensive at first by having such a young saleman, but was pleased with the experience.
Dillon and the service team provided amazing service and they are a pleasure to work with.
Everyone is very friendly and easy to work with.
The service technicians as Hiley Buick were excellent. I recommend Wayne highly. The entire team was very helpful, courteous and professional
Very thorough evaluation. Excellent workmanship
Bought a used 2022 Chevy Silverado from Chris Pingel at Hiley. The process was straightforward, I was in and out in no time. Thanks for great customer service.
My daughter’s car was expected to be in the shop all day. I had taken off from work and my daughter was anticipating missing classes for the rest of the day. To our surprise the work was completed in 2 hours. Our service advisor Russell kept us in the loop with everything that was going on. I was able to return to work and my daughter did not miss any classes! Thank you!
Excellent service. Representatives are professional and knowledgeable. The total experience was pleasurable.
Great service!
We were very pleasantly surprised with our entire experience and would most certainly return for any future services...
Excellent diagnosis! Grateful for the honesty so that I did not have to spend any more than was necessary. Thank you for always taking good care of me and my truck.
The Hiley Team - David Benker. John Castro, Cheyne Witt and Brian Crawford - made my purchase experience very easy.
This was one of the best experiences I have ever had. There was someone at the door to great us and they were very welcoming. The entire experience was amazing and filled with laughter. I would have never imagine an experience like this one. I will always share my experience with others and encourage them to buy from this dealership. Thank you all!
I dealt with an outstanding sales person (John Castro). John was very detailed in his presentation of the GMC Denali I was looking for and answered all my questions. I will definitely refer all my friends to ask for John when looking for GMC products.
I was very happy that Hiley bought out my lease and was able to get me into a new vehicle at the payment I was hoping for. It was a seamless experience from first contact all the way through finance. Great job guys!!
Mark, Joe and the entire team treated me like family!
Justin was awesome. Friendly, knowledgeable and extremely easy to deal with. Management team was professional and hassle free. Finance was quick and easy. Overall dealership experience was pleasing and that’s saying a lot coming from a lifetime in the dealership business myself. Keep up the great work.
Very professional and easy check in and out w my suburban.
Outstanding service. Reliable and awesome customer service.
Outstanding service!
So far...very satisfied the service I received on my Buick. I had taken my Buick to a Chevy dealership in the past. They suggested that a place works on all types of Buick ,might be a better alternative..Anyway. thanks Hiley. Buick for excellent service and excellent communication.....
Best GM service department in town. I use them for two trucks, one I bought from them and one bought elsewhere.
Everything went smoothly. The employees were nice and professional.