Second vehicle I have purchased from Hiley. Salesman was great, he understood that we knew what we wanted and didn't waste a lot of our time. Recommendations: 1. Improve phone system: called a couple times to arrange meeting and no one answered during business hours??? 2. We called the salesman that sold us our first Hiley vehicle, NOT the one we used to purchase the second Hiley vehicle, several times on two days and he never returned our calls. 3. Last and most important: Hire more finance guys! Both times we purchased vehicles from Hiley we were don't with sales quickly while we waited a good 30 to 60 minutes to get into see the finance person.