I bought my Buick Enclave from Hiley Buick and it was a very pleasant experience. I am always pleased with the service center with handling my oil changes, and keeping me informed of suggested maintenance.
Everyone was very friendly and helpful. There were no pressure tactics, no bait and switch tricks, or any other questionable sales tactics or un-necessary delays. I was in and out of the dealership with the truck I wanted at the best price in the Metroplex in just 45 minutes. Thank you.
My experience with Hiley Buick GMC was great. The process went smoothly, I was able to get the vehicle I wanted at a great deal. And when I forgot something out of my old vehicle, they agreed to mail it to me.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you so much again for your feedback! We hope you have a great day!
This comment is based on my 12/28/2018 service experience. I arrived on time, was met by a service manager as usual/expected. While I had already schedule my appointment online, it appeared that the service manager did not have knowledge as to what services I had scheduled. After informing the service manager that I was there for a state inspection, I also wanted the battery and wiper blades replaced. I had a GM coupon for discounted parts if serviced by a GM dealer. The service manager was very polite, agreeable, and compliant with all my request. I have no complaints about the service manager or services performed. My complaint is when I got into my truck to leave. I had specifically turned off the radio before arriving. When I started the vehicle, the radio was on, the volume seemed to be louder, and the radio station changed. The console was showing a radio display instead of the display which I arrived. I don't understand why the GM technicians feel the need to change costumers vehicle settings (Seats, radio, A/C, etc.). This is just down-right inconsiderate. It took me several minutes to return the vehicle to my preferred settings. I specifically take this vehicle to my dealership for service in order to maintain a Certified maintenance record. Although I know I could save money by performing some of the minor maintenance myself. I hope this does not repeat itself!!