I left my sunglasses in the loaner I got, when I messaged Justin the guy who was helping me out and I got a response back the he would check on it. A week later I never heard from him. It���s been 4 weeks now and I still haven���t heard from him. It was a $25**** pair of glasses. Anyway to get a response back??? Thanks
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (682) 224-7574 to discuss your concerns, as your satisfaction is of utmost importance to us.
Marshall was fantastic from the start till the end! Extremely knowledgeable about the car and all amenities. From the time we arrived until we signed and bought the car, we were only at the dealership for 2 hours. Marcel had all of our paperwork completed and ready to go when we arrived in the finance area. Great teamwork by this Hiley group.
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hiley Buick GMC Of Fort Worth!
At first I was blaming your service writer but after seeing your shop realized it was not their fault. Your dealerships service department is too small in relation to the population. You can't support the surrounding area customers efficiently. Excessively long waits to be seen and another excessively long wait for the repairs to be performed. I also paid for the yearly safety inspection only to fail because the mechanic was not smart enough to test prior to resetting the computer. Due to your mechanics mistake I will now pay again for the inspection elsewhere as you are too far out of the way to bring back.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (682) 224-7574 so we can work towards a resolution. Take care.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hiley Buick GMC Of Fort Worth! We are always more than happy to assist you if anything else comes up. Take care!
Decent customer service but can definitely improve on communication, service breakdown findings or no findings, asking more details on service problems, basic knowledge on vehicles they are servicing, complimentary drinks and/or snacks while customers wait, and having more loaner vehicles available to customers. Crazy that one has to wait a month out or more for service and loaner.
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Hiley Buick GMC Of Fort Worth, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (682) 224-7574 to discuss ways we can better serve you in the future.