Customer Reviews

Good experience, nothing to complain about. Did have a hiccup once we got to the house and realized the top of the tailgate had been scratched by the detailer. Scratched to the top plastic piece and scuffed the paint. Are salesman said he would get this handled. Go see Taylor!

I was very pleased with the experience and would do it again.

Good service in dealetship.

Brandon Russell was an excellent salesman! He was a very good listener, I told him everything I wanted and he made it happen! Thank You Brandon, job well done!

Customer service was just par. Sales rep lacked enthusiasm when dealing with me.

Sales person was very helpful and financial person explain to us very clear

I switched to Hiley from another dealership to service my Sierra because my partner's Subaru was so well-cared for next door. I'm not at all satisfied with the experience. I have never missed an oil change or tire rotation, so when the 30k mile service was recommended, I agreed to make an appointment. I never could get a good explanation of what the service included, and after obtaining a copy of the "Maintenance Program" flyer I still can't explain what the "TerraClean Fuel System Service**" or the "TerraClean Brake Fluid Service**" entail...are they system flushes? Did someone look at them with a flashlight? The one thing I do know is that my tires are brand new, installed and balanced within the last month. I asked that they not be included in the service. I watched the consultant make a note of this on my paperwork. I was not consulted when the technician decided that the tire shop was no good at balancing, and not informed until I was ready to pay that this service was performed without my consent. I cannot say whether the re-balancing was warranted, and if I was asked/the need was demonstrated I may have agreed, but I was not given the option. I'm also guessing that the inspection should have found a dead or dying battery, since my truck failed to start within the week. I might have even bought the new battery from Hiley, but no one ever noticed it. Since I know from my monthly OnStar report that my oil life was no less than 25% at the time of service, and the technician reported it as 10%, I'm guessing there was some degree of pencil whipping involved on my vehicle inspection. As far as I can tell, I spent $500 for an oil change and some air filters, which I normally replace myself. I do not know if I will be back. I do not know what Hiley could do to make this right, but it feels like I got the raw end of this deal.

quick professional service

Made my service request as simple as possible service writer was great to deal with

Went in for some upgrades for my 2019 Sierra that I already had quoted at another gmc dealer. When the bill came, it was 600 over the other dealers quote. Just for them to end up saying ���oh yeah so that was the going rate for that��� and reduced it to the original quote I received after making me sit for a hour and call the other dealer. Then, even worse, I bought the upgraded cold air intake for my truck. I asked my service advisor if I needed to come in after to have my truck reprogrammed. He said no, and I told him that didn���t make sense please verify with the techs. Again came back and said no it didn���t. After some research it clearly HAS to be reprogrammed after that upgrade. Which means he was setting me up to come back in with all kinds of codes from which they would have probably certainly denied taking care of it for me because I installed it myself. Totally unacceptable!

Always good

their was a very good experience, everybody was real friendly and very professional

Everyone was nice and friendly

The best car buying experience we���ve had. Everyone was exceptional to work work with at the dealership.

Hiley Service has been wonderful so far! My car was almost due for it's first oil change, when I happened to have a flat tire right near the dealer. They had the right tire in stock, at a good price, got my oil change taken care of, and even washed my car for me! It took less time than I expected, and I was back on the road safely without losing my entire day. Every person in Service that I interacted with or even met while walking around was friendly and courteous. Thanks Hiley!

I did not receive the car wash had been given in the past

Wish they would've told how long it was going to take. Waited 5 hrs. They could have given me a shuttle to work.

Na

My wife and daughter were at Cook Children's Hospital for tests when the brakes quit working in the parking garage. We contacted Misty in the service department around noon. She advised us that she would try to get it repaired today since we live two hours away. Our 2017 GMC Yukon XL did not get to Hiley Buick GMC until 2:30 pm. When my wife and daughter finished the tests and arrived to pick up the car, it was ready as promised and had been washed. Misty treated us as a good neighbor and customer. My wife and daughter were able to get home safely that evening. My family would like to say thank you.

Loved it, on our second visit we met with John Cantu and he was so helpful. He answered all our questions and helped us find the perfect truck for our family.