832 Reviews Found
Confirmed Service Customer
I had an appointment for an oil change and I was in and out in less than 45 minutes! Great service.
Lisa G.
FORT WORTH
Business Response
Hi, we are so pleased you enjoyed your visit to Hiley Buick GMC of Fort Worth! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
We're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Take care!
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Confirmed Service Customer
This was the first time that my vehicle wasnt clean like it usually is the tires and wheels was still dirty etc....
John K.
FORT WORTH
Business Response
Hello, thank you for your feedback. We're glad to see we still earned four stars from you and we hope you will give us a chance to improve in the future. Please reach out to us directly if you have any questions. Take care!
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Confirmed Service Customer
I give the staff in the service department a solid 10, they were very courteous and friendly
Katherine S.
FORT WORTH
Business Response
Hi, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
My concern is the service writer said I didn't need an oil change because it wasn't due, yet the computer showed it did. What was it the service writer was looking at to think it didn't need a service? GM needs to get on the same page as to what deems a need for service.
Scott L.
FORT WORTH
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We will definitely use your comments to see how we can improve our service. Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 349-6235 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Kylie was great and so was your finance guy.
Jackie R.
LAKE WORTH
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
Outstanding performance and outstanding results from Dillen that went above the call to make sure everything outstanding.
John R.
MANSFIELD
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
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Confirmed Sales Customer
Not very knowledgeable. Way to much back and forth. It should not take 3 hours to purchase a vehicle.
Michaelene B.
PAYNE SPRINGS
Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. We can assure you it is not our intention to frustrate you during this process. If you'd like, we'd appreciate the opportunity to speak with you about your experience. Please reach out to us at (817) 349-6235 at your earliest convenience.
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Confirmed Sales Customer
Brady was extremely knowledgeable, friendly, and helpful. There was absolutely no pressure to buy a vehicle. This is the second truck we have purchased at Hiley and probably won't be the last! Everyone we dealt with made it an awesome experience!
Michelle H.
FORT WORTH
Business Response
Hi there, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Congrats on your new vehicle! If you have further needs or questions, please reach out!
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Confirmed Sales Customer
I have never been through a vehicle purchase that went so smooth and so quick. Awesome work by all individuals.
Feliciano D.
MCKINNEY
Business Response
Hi, thanks for taking the time to leave a review. We want all our clients to have a comfortable and stress-free experience with us! Thank you again for leaving us this response!
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Business Response
Hello, we're glad to hear you enjoyed your visit. Have a great day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service department is second to none I have encountered.
Travis Y.
LAKESIDE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Customer service is very important to you and it shows. Quality of work is equally important to you and it shows. I have had to come by two weeks in a row and both times had a good experience. Thank you to all the staff involved, including Justin and all the behind the scenes folks that make this lady comfortable in trusting you with my 2017 Acadia. I appreciate all of you.
Lorane S.
CROWLEY
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Had an Appointment and it was quick and painless
Donald B.
ARLINGTON
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.