842 Reviews Found
Confirmed Service Customer
Ms. Misty was really exceptional but each time I have got my car something is wrong within 24hrs. Now its the 3rd m 4th is tomorrow and zi dont know if you guys will be open to return my vehicle. Times are hard and money is tight. This is so upsetting.
Adria B.
FORT WORTH
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 632-8800 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Service Customer
Friendly staff that really seems to care about getting customers the best of every aspect of our visit.
Marc C.
SPRINGTOWN
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
I drive from North Fort Worth to come to Hiley Dealership. I am in and out. They do what I ask and they do not try to sale me unnecessary things. Also I am treated with respect and always greeted so nice and happy that I am there.
Mary R.
FORT WORTH
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Hi there, thank you so much for your positive comments about Hiley Buick GMC Of Fort Worth! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again soon!
Was this review helpful?
Confirmed Sales Customer
Selina Olivarez was my salesperson and she was amazing! She is super friendly and very knowledgeable about the vehicles she sales. She made the experience easy and enjoyable. Thanks Hiley for having such great cars and a fabulous salesperson!
Chasity T.
ALEDO
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
I have found Dylan in service to rock solid ... he���s professional, helpful and caring!
James H.
FORT WORTH
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Small waiting room. Could not social distance. People not wearing masks despite Tarrant County ordinance. Rep failed to keep me updated on progress as promised. Used to dealers that provide a quick wash with any service provided.
Shawn Y.
BENBROOK
Business Response
Hello, thank you for taking the time to leave us a review. If you'd like to discuss your concerns with us further, please do not hesitate to give us a call or stop by. Your satisfaction is of the utmost importance to us, and we're always happy to help! Have a nice day!
Was this review helpful?
Business Response
We always strive to deliver the best service experience so we are glad to hear you found that to be the case. Feel free to reach out to us if you ever need anything else. Have a fantastic day!
Was this review helpful?
Confirmed Service Customer
Well was disappointing I had made an appointment 4 days ahead took it on Friday at 9 am they said they couldn't get to it that day they and gave me a rental .... so what is the point of making appointments if they won't even be able to check it ���� .. for the work they it took 4 days to finish the job and in parts was only 110 dollars but labor was 520 ridiculous i think they doing faurd in that dealership
Omar P.
BEAVER
Business Response
Hi, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to us directly at (817) 632-8800 when you have a chance. Thank you, and we look forward to hearing from you.
Was this review helpful?
Confirmed Service Customer
The car was not completely fixed,mechanic failed to check brakes that locked and cause smoke to surface in front end, the brake pedal was not working.,causing pads. To over heat
E.paul J.
FORT WORTH
Business Response
Hello, we are disappointed to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (817) 632-8800 when you have a chance. Thank you, and we look forward to hearing from you.
Was this review helpful?
Confirmed Service Customer
Had a list of regular maintenance items needing to be done, I was able to sit and wait and they completed then rather quickly.
Al F.
HAZLET
Business Response
We're glad to hear that everything was completed quickly and to your satisfaction. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Hello, thank you so much for your feedback! We appreciate you taking the time to leave us this review, and hope that you have a great day!
Was this review helpful?
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Was this review helpful?
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review, and hope that you have a great day!
Was this review helpful?
Confirmed Service Customer
Hileys service department has always been a professional experience. They do a damn fine job.
Essex M.
FORT WORTH
Business Response
Hi, thanks for taking the time to leave a review. We're glad to hear you found our team was so professional and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. We are always happy to help. Have an awesome day!
Was this review helpful?
Business Response
Hi there, thank you so much for sharing your positive feedback about your visit! Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!
Was this review helpful?
Business Response
We strive for 100% customer satisfaction so we are glad to hear you found that to be the case. Please don't hesitate to reach out to us if you ever need anything else. Take care!
Was this review helpful?
Confirmed Service Customer
Communication was lacking at best. We had to call to get any kind of update, and wait for call back from someone who knew. We were without a second vehicle for over a week on a warranted item fix. It was overly apparent that we were not ���valued customers���! We are actually in the market to upgrade our current vehicles, but will definitely be looking elsewhere
Kashayna A.
FORT WORTH
Business Response
Hi, thanks for taking the time to leave a review. Our team is committed to providing each of our clients with the best automotive experience, so we appreciate your feedback. If there's absolutely anything we can do to improve your recent experience, please don't hesitate to reach out directly and let us know. Take care.
Was this review helpful?
Business Response
Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!