My issue isn’t with the dealership. It’s frustrating that I’m having to spend over $1,000 to replace a two year old a/c condenser. I won’t recommend GMC to others and certainly won’t purchase from them again.
I've been to the dealership in the past and have received excellent service. The past time was nothing but frustrations. A month or so ago before this visit I brought my car in and explained, in detail, the sound and vibrations my car was making at certain speeds. I leave my car the gentleman calls me back and says it is in fact my tires. $1K+ later I have new tires. The same day I pick up my car it is still making the same sound and vibrations that I had explained when I dropped off my car. When I had time, I took my car back in and turns out it was an issue with the transmission. I'm frustrated on a number of levels: 1 - I wasn't taken seriously when I said there was an issue with my car 2 - I was sold tires that I didn't need at the time 3 - the follow up wasn't taken by the team to ensure the sound / vibrations had stopped once the new tires were placed. In addition, the turn around time was unacceptable as well. I dropped off on Tuesday and didn't pick it up til the following Monday. No rental car was offered and I was the one that I had to follow up daily for an update. At this point, I would rather drive my car to Dallas to have someone there look at.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Hiley Buick GMC of Fort Worth, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (817) 349-6235 to discuss ways we can better serve you in the future.
The personnel were very courteous, the waiting accommodations were nice, and the service time was a bit shorter than anticipated...also, the service explained what was done (transmission fluid exchange) and what's likely to be needed down the road.
My experience wasn’t great, to begin with I had to contact the dealership several times and spoke with at least 4 different reps none of which tried to get contact information from me. I initiated pretty much every call to do business there. Then someone forgot to get my insurance information while I was in the office and I was literally harassed contacted by phone and email 10 times in one day after I had already spoken to Mr.Hissam at 9 am that morning. They literally had no regard for the fact that I may be busy, which I was and continued to call me repeatedly. I will never do business with Hiley again..
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (817) 349-6235 when you have an opportunity, and we will be more than happy to try and turn your experience around.