790 Reviews Found
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again soon!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again soon!
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Confirmed Service Customer
Jesus Castaneda has been very professional throughout the whole ordeal helpful staff as well Thanks !
Raymond B.
FORT WORTH
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hiley Buick GMC of Fort Worth
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Confirmed Service Customer
everyone was very nice and the car was service in a timely manner.
Bobby R.
FORT WORTH
Business Response
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Hiley Buick GMC of Fort Worth
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Confirmed Service Customer
Good job and clean vehicle afterwards!! Thank you.
Bruce C.
FORT WORTH
Business Response
Hello, we’re pleased to hear we provided you with quality service. We sincerely value your business and look forward to your next visit! Take care!
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Confirmed Service Customer
My husband and I are very upset about our experience. My 2012 GMC Acadia would not start one morning. We had it towed to your dealership. Upon arriving they said we would have to pay $150 fee to help diagnose the problem. After paying the fee they tell us that it is the battery as well as $8k worth of work they highly recommend us getting. None of which was anything to do with the AC. We also asked them to check the lift gate because it hasn't been working properly. After leaving the dealership to go home I notice that the front AC is blowing nothing but hot air. The rear AC is working. So we assume maybe something got accidentally switched when they were working on the battery. My husband called to discuss this issue. He talked to almost every person that worked there and no one helped us. So now I have a car with a non working AC. They want to charge us ANOTHER $150 to diagnose the issue with the AC. There was NO issue with the AC until we left the dealership. We will not be using them again!!!! Unacceptable!!!
Kirstin P.
FORT WORTH
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 349-6235 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you soon.
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Business Response
Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hiley Buick GMC of Fort Worth
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Dillan. We sincerely value your business and look forward to your next visit! Take care!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I haven’t checked to see if my tps were reset but my tires were supposed to be rotated. The invoice doesn’t reflect they were so I’m not sure about that. However I wasn’t sold services that I don’t need. Just what I needed and the work was done very quickly.
Ben R.
CRESSON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.
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Confirmed Sales Customer
Everything was great. Robert Olson was very knowledgeable about the vehicles and process and was a pleasure to work with.
Mary A.
FORT WORTH
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, we are glad we could help! Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again. Take care!
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Confirmed Service Customer
Brought car in for brake service & battery check. Was told battery was good. On the way home radio went dead, air bag light came on, gauges stopped working, service fuel system msg came on. When I pulled into garage & turned ignition off... could not open the door. I had to use emergency release to get door open. My boy friend came over to check it.. and found that battery cables were not properly attached. Once he fixed them, car was fine. Appears that someone just was not paying attention to what they were doing. So I’m not very happy with your dealership right now. I’ve always gotten excellent service until yesterday. And Justin in service dept did offer to check it out for free.
Linda K.
FT WORTH
Business Response
Hello, our customers mean a great deal to us so we are disappointed to hear you did not receive the quality service you deserve. If you are willing to give us another chance, please contact us at (817) 349-6235 and we will do our best to turn your experience around. Thank you, and take care.
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Confirmed Sales Customer
This is my 2nd Sierra to purchase from Hiley in less than 12-18 months. The dealership truly makes the purchasing experience hassle free and easy. Along with the level of service provided outside of the purchase, they are truly TOP NOTCH! i'd recommend to ANYONE!
Damon S.
SAGINAW
Business Response
Thank you for choosing Hiley Buick GMC of Fort Worth as your first choice for all your automotive needs! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hiley Buick GMC of Fort Worth. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Service and personnel were good but did find greasy handprints that did not get wiped off the hood.
Randy P.
SANTO
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, thank you so much for your high rating. We hope to see you again!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have further needs or questions, please reach out!