Customer Reviews

The dealership was easy to deal with. They were straight forward and not pushy. I really appreciated that.

Good, friendly service.

Salesman was knowledgeable.

My salesperson was excellent and very efficient and helpful as was F&I.

It was great

I had to have my tires rebalanced, they said it would be an hour and it was less. I was super pleased. Dillon my Service advisor was awesome!!

Hiley GMC provides great service. Very friendly and prompt when I take my Yukon in for service.

After our oil change service appointment, Justin Jones helped us reconnect to the internet on our 2016 Yukon. We had lost the password. Bravo Justin!

Dillon was very professional n courteous!

Filing consumer complaint with the State of Texas

My issue isn’t with the dealership. It’s frustrating that I’m having to spend over $1,000 to replace a two year old a/c condenser. I won’t recommend GMC to others and certainly won’t purchase from them again.

I've been to the dealership in the past and have received excellent service. The past time was nothing but frustrations. A month or so ago before this visit I brought my car in and explained, in detail, the sound and vibrations my car was making at certain speeds. I leave my car the gentleman calls me back and says it is in fact my tires. $1K+ later I have new tires. The same day I pick up my car it is still making the same sound and vibrations that I had explained when I dropped off my car. When I had time, I took my car back in and turns out it was an issue with the transmission. I'm frustrated on a number of levels: 1 - I wasn't taken seriously when I said there was an issue with my car 2 - I was sold tires that I didn't need at the time 3 - the follow up wasn't taken by the team to ensure the sound / vibrations had stopped once the new tires were placed. In addition, the turn around time was unacceptable as well. I dropped off on Tuesday and didn't pick it up til the following Monday. No rental car was offered and I was the one that I had to follow up daily for an update. At this point, I would rather drive my car to Dallas to have someone there look at.

Justin is great, he always hears me out and gives me solid suggestions about what I should do and when it needs done. If it wasn't for people like him I'd likely be taking my truck somewhere else.

The personnel were very courteous, the waiting accommodations were nice, and the service time was a bit shorter than anticipated...also, the service explained what was done (transmission fluid exchange) and what's likely to be needed down the road.

Great customer service

Everyone was great

It was a low hassle bottom price.

Great experience

My experience wasn’t great, to begin with I had to contact the dealership several times and spoke with at least 4 different reps none of which tried to get contact information from me. I initiated pretty much every call to do business there. Then someone forgot to get my insurance information while I was in the office and I was literally harassed contacted by phone and email 10 times in one day after I had already spoken to Mr.Hissam at 9 am that morning. They literally had no regard for the fact that I may be busy, which I was and continued to call me repeatedly. I will never do business with Hiley again..

Everyone was very helpful, had no issues, and the experience was good overall.