Ms. Misty was really exceptional but each time I have got my car something is wrong within 24hrs. Now its the 3rd m 4th is tomorrow and zi dont know if you guys will be open to return my vehicle. Times are hard and money is tight. This is so upsetting.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 632-8800 to discuss your concerns, as your satisfaction is of utmost importance to us.
I drive from North Fort Worth to come to Hiley Dealership. I am in and out. They do what I ask and they do not try to sale me unnecessary things. Also I am treated with respect and always greeted so nice and happy that I am there.
Selina Olivarez was my salesperson and she was amazing! She is super friendly and very knowledgeable about the vehicles she sales. She made the experience easy and enjoyable. Thanks Hiley for having such great cars and a fabulous salesperson!
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again.
Small waiting room. Could not social distance. People not wearing masks despite Tarrant County ordinance. Rep failed to keep me updated on progress as promised. Used to dealers that provide a quick wash with any service provided.
Hello, thank you for taking the time to leave us a review. If you'd like to discuss your concerns with us further, please do not hesitate to give us a call or stop by. Your satisfaction is of the utmost importance to us, and we're always happy to help! Have a nice day!
Well was disappointing I had made an appointment 4 days ahead took it on Friday at 9 am they said they couldn't get to it that day they and gave me a rental .... so what is the point of making appointments if they won't even be able to check it ���� .. for the work they it took 4 days to finish the job and in parts was only 110 dollars but labor was 520 ridiculous i think they doing faurd in that dealership
Hi, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to us directly at (817) 632-8800 when you have a chance. Thank you, and we look forward to hearing from you.
Hello, we are disappointed to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (817) 632-8800 when you have a chance. Thank you, and we look forward to hearing from you.
Hi, thanks for taking the time to leave a review. We're glad to hear you found our team was so professional and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. We are always happy to help. Have an awesome day!
Communication was lacking at best. We had to call to get any kind of update, and wait for call back from someone who knew. We were without a second vehicle for over a week on a warranted item fix. It was overly apparent that we were not ���valued customers���! We are actually in the market to upgrade our current vehicles, but will definitely be looking elsewhere
Hi, thanks for taking the time to leave a review. Our team is committed to providing each of our clients with the best automotive experience, so we appreciate your feedback. If there's absolutely anything we can do to improve your recent experience, please don't hesitate to reach out directly and let us know. Take care.
Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!