Customer Reviews

Smooth and trouble free!

I feel like we got a great car and a fair amount on the trade-in.

The people in service were super easy to deal with. They handled everything for me. Great loaner vehicle and a quick turnaround on my truck. Worked out perfect!

NA

Wouldn���t tell me about warranty over phone.(ended up being expired. Would have never brought it to dealer if I knew that) Had an apt. Told I would hear back by end of day. (Dropped off at 1pm). Did not hear back for over 24 hrs. Had to call 3 times and was told, ���call you back very soon. Never did. Was told $175 to service truck and see any issues. Did not service truck. Only ran a diagnostic(took over 24 hrs). Needed a new battery. Tried to charge $25**** plus $6**** for install. Not sure if aware but my truck is not a Mercedes. Batteries everywhere are much cheaper. Had to wait when picked up truck. Was too busy to argue price. I feel taken advantage of. I will never give any business to you and will tell anyone who wants to listen to avoid having to experience what I did. When I brought up the cost issue of battery and ���service��� I was given a small sales pitch about warranty and how great they did looking at truck. I could have saved a ton of money going anywhere else. I now have to get a new battery and still service my vehicle today after dealing with Hiley for over 24 hrs and wasting time. I am being taken off this email list as well so I don���t have to have any more communication with you. Just waited so I could send this review before removing myself from mailing list.

Adrian was a huge help in getting my vehicle back to me in time for my toad trip, thank you!

Your sales department overall is so unprofessional it's a same! That is why I bought my 2****21 Buick in Weatherford. Your service seems to do a very good job!!

My service advisor Justin went above and beyond! I do not recall ever receiving an emailed report on my car the other two times I was there for service.

Traveling through on I-20, we got a low tire warning. We took the first exit and, lo and behold, there was Hiley GMC! The staff there was absolutely marvelous, got our tire changed, treated us like family, including our dog and cat, and put us back on the road in less than an hour. Hiley GMC is on my list as the absolute best dealership in the world! Adrian Hernandez deserves a special shout out for his calm, cheerful and efficient help. Thank you again, and we will forever be in your debt! Bill and Diane Johnston Gabby the dog Ollie the cat

Easy scheduling and service was fast and friendly!

Justin D. was great!

Great service! Honest, quick, and helpful!

I came in and paid . $1000.00 stratus put on the front and then when I got in my truck to pull off one of my emergency lights came on I bought it to the service person attention. They ask me was the light on when I brought it in and I told them no I never saw that light on and then the light went off and then when I pull off the parking lot it came back on and then I call back to let them know that the light had came back on. and Misty ask me to bring it back but I don't want to pay for the to put the diagnostic test because I think it was the dealer fought that the light came on. dissatisfied customer Melvin Miller

Misty was hreat

Very happy about the service

I will start this review by first mentioning that the front office was courteous and prompt during my interaction. They facilitated in assisting me with getting transportation to and from the dealership as well as communicating with me on a regular basis. However, the experience with the repair shop was lackluster. I had the inner and outer tie rods as well as ball joints replaced. Two weeks after receiving my truck and prior to taking a trip, I inspected the service that was performed. I found that 3 of the 4 ball joints had not been greased properly after installation. Additional service was recommended at the time for both the idler arm and steering box. I now question if this service is necessary and even if I should bring my vehicle back for future repairs. I've had similar questionable experiences in the past prior to this one for several major mileage intervals but brushed them off. I'm fully aware that new greaseable parts have some grease initially, but this is only a very minimal amount to say the least. These parts should have had additional grease applied to reduce the likelihood of early wear and tear or possible failure. I don't know if I'll ever bring my vehicle back to this dealership at this point.

Your service dept. Team are the best mechanics ever. I now trust in hiley buick to give me great and honest service. My buick is the best in auto mobiles. If I buy another vehicle it would be a buick, I am partial to sedans, not SUVs. Thank you for fixing. My buick.

I called the service department directly to get an appointment. Starting three before, I tried the internet, contact via email and texting from the Hiley website to set up an appointment without success. The manager welcomed me to Hiley and verified my appointment. The oil was changed and the vehicle was washed. The manager went over the auto wiper setup after a new windshield installation. He also tested the front motion sensors and discussed setting up the distance settings with the cruise control engaged. I left Hiley feeling satisfied.

Probably the best car deal I have ever had. The people, the pricing, the customer service...everything was exceptional.

Quick easy service, turnaround time was less then 45 minutes