757 Reviews Found
Confirmed Sales Customer
Robert Olson was great at helping me pick out my new GMC Sierra AT4. It took me about a month of visits, test drives, and research and Robert was patient every step of the way.
Jeffry M.
FORT WORTH
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle and have a wonderful day!
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Confirmed Service Customer
Nice a friendly service staff. Vehicle was finished in a timely manner.
Earl M.
FORT WORTH
Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
It���s always been top notch, excellent service and employees, well they make the great customer service.
Janet F.
FORT WORTH
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
You all have been very nice and I appreciate all you have done for me.
Tommy Q.
FORT WORTH
Business Response
Hi there! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Everyone was incredibly friendly and helpful!
Lisa G.
FORT WORTH
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The young lasy that checked me in and out was very nice and professional...seems that she took care of all that I asked her to...although there is still some "squeaking" tha has been there since the day I bought the car...although now it seems less.
Donald D.
FORT WORTH
Business Response
Thank you for choosing Hiley Buick GMC of Fort Worth as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I went in just to have a signal light replaced but I���ve been to Hileys before and I���ve had Dillion take care of me many times. It���s nice to know that I get the same Wonderful service and attention with my car problem whether it���s a big Or small problem! Thank you
Maria P.
SAGINAW
Business Response
Thank you for choosing Hiley Buick GMC of Fort Worth as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Very nice and professional service advisors. Loaner vehicle was great since I had to leave my truck to complete a repair. Very satisfied with Hiley Buick GMC!
Laura V.
FORT WORTH
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again soon!
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Confirmed Service Customer
Went in for an oil change and it was quick in and out. The service guy was friendly and professional.
Veronica E.
SAGINAW
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Had recall fixed. Got letter asking why hadn���t had recall fixed. Wife call to ask why Hiley hadn���t turned recall repair. Service rep claimed it was just done. Had been done for almost a month. Service rep told my wife his computer was right and she didn���t know when her vehicle was where. I checked date of recall repair. SHE was right. My wife thought he was calling her a liar instead of getting to the bottom of misunderstanding. No apology from him. This time - my wife knows our vehicles better than your computer.
Todd U.
AZLE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 349-6235 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
We appreciate your positive review about your recent experience with us! Thank you again for the great review!
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Business Response
Hello, thank you for sharing your positive experience! We hope to see you soon!
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Confirmed Service Customer
Went in for an oil change. Service was courtesy and prompt, but they failed to notify me of a recall on my truck. Would have been nice to do both all at once.
Eugen Z.
BENBROOK
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We will do our best to improve our service to assist you in the future. Take care!
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Confirmed Service Customer
It was cold but car should have been washed.
Michael G.
FORT WORTH
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you for the feedback; we are always looking for ways to improve. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
The staff was wonderful very professional and explained everything to me in detail on what was the problem with my truck and they fixed it fast once they got the parts in. It was a joy doing business with you guys and I have already recommended your dealership to other friends and family. Thanks again guys
Roddy S.
FORT WORTH
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I had a recall corrected. I had to come back a couple weeks later as My car was making a funny noise and there was a second part of my recall that wasn���t corrected the first time. Then my car was still making a strange noise, so I brought it in for a third time without resolution. It���s supposedly something else entirely and to look into it will cost time/labor hours.
Traci P.
FORT WORTH
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 349-6235 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. We would like the opportunity to address your concerns. Please reach out to us directly at (817) 349-6235 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
Everything went smoothly. The staff was very attentive and very friendly.
Jeremy D.
ARLINGTON
Business Response
Hello, we're so happy to hear that we could provide you with a smooth experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Selina was very accommodating and knowledgeable with picking out the truck that I wanted. At first the finance team was not finding a competitive interest rate with what my bank was offering, but Seaver in finance was able to beat my bank's rate and still get me extra rebates on the price. I got the exact truck I wanted with the financing/payment I was hoping for and couldn't be more satisfied. I would definitely recommend Hiley for purchasing a new truck!
Gabriel L.
ABILENE
Business Response
Congratulations on your new truck! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!