888 Reviews Found
Confirmed Service Customer
Misty did an excellent job trying to get my vehicle taken care of and making sure everything was back to normal. The passenger door still shuts really hard but at least there is no rattling anymore.
Emilia M.
AZLE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I left my sunglasses in the loaner I got, when I messaged Justin the guy who was helping me out and I got a response back the he would check on it. A week later I never heard from him. It���s been 4 weeks now and I still haven���t heard from him. It was a $25**** pair of glasses. Anyway to get a response back??? Thanks
Gustavo S.
FORT WORTH
Business Response
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again.
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Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help! Have a great day!
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Confirmed Service Customer
My experience was outstanding Misty went above and beyond to help me. I really appreciate all of her help. She even offered up one of her Kidney's to me.
Shuntel B.
FORT WORTH
Business Response
Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
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Confirmed Sales Customer
People are great. A little sales training wouldn���t hurt.
Terrance O.
PROSPER
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Sales Customer
The process was easy and the wait was not long friendly staff and I was recommended by one of your employees brandy Daniel which I think should get a commission check for the referal
Eric P.
BENBROOK
Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again soon!
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Confirmed Service Customer
Takes longer than estimated as always. Tech doesn���t reset oil %
John A.
FORT WORTH
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (682) 224-7574 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Confirmed Sales Customer
Marshall was fantastic from the start till the end! Extremely knowledgeable about the car and all amenities. From the time we arrived until we signed and bought the car, we were only at the dealership for 2 hours. Marcel had all of our paperwork completed and ready to go when we arrived in the finance area. Great teamwork by this Hiley group.
Kerri H.
WEATHERFORD
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hiley Buick GMC Of Fort Worth!
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Confirmed Service Customer
At first I was blaming your service writer but after seeing your shop realized it was not their fault. Your dealerships service department is too small in relation to the population. You can't support the surrounding area customers efficiently. Excessively long waits to be seen and another excessively long wait for the repairs to be performed. I also paid for the yearly safety inspection only to fail because the mechanic was not smart enough to test prior to resetting the computer. Due to your mechanics mistake I will now pay again for the inspection elsewhere as you are too far out of the way to bring back.
Jack M.
SAGINAW
Business Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (682) 224-7574 so we can work towards a resolution. Take care.
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Confirmed Sales Customer
There service was great and friendly and very helpful.
Caroline E.
DUNCANVILLE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.
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Confirmed Service Customer
Dillon is always great to work with. Awesome communication and friend
Robert B.
COLLEYVILLE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hiley Buick GMC Of Fort Worth! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Service Customer
Decent customer service but can definitely improve on communication, service breakdown findings or no findings, asking more details on service problems, basic knowledge on vehicles they are servicing, complimentary drinks and/or snacks while customers wait, and having more loaner vehicles available to customers. Crazy that one has to wait a month out or more for service and loaner.
Eddie G.
FORT WORTH
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
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Confirmed Service Customer
Did not meet my needs and charged me more than should have.
Andi C.
CROWLEY
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Hiley Buick GMC Of Fort Worth, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (682) 224-7574 to discuss ways we can better serve you in the future.
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Business Response
Hi, thanks for your praise and kind comments about Medina. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
Adam and the financial team just put us at ease and never once pushed us, they pushed each other to find what was right for us and they did!
Emily T.
LUBBOCK
Business Response
We're glad to hear you found our staff Adam was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Hiley Buick GMC Of Fort Worth
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Confirmed Service Customer
Great Service Dept Crew! My vehicle was well taken care of!
Efren R.
SAGINAW
Business Response
Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!