820 Reviews Found
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (817) 349-6235 when you have an opportunity, and we will be more than happy to try and turn your experience around. Have a great day.
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Confirmed Service Customer
They told me my Truck would be ready the same day. I drop it off on my appointment time.The Services advisor would be ready this afternoon he said would call me and send someone to pick me up. They never call me or updated me on my Truck.I called the next day at 10am. Bad Customer Service.
Trina P.
FORT WORTH
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Hiley Buick GMC of Fort Worth
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
You have made in hard to navigate to the service center and for customers to park.
Bill B.
FORT WORTH
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We will do our best to improve our service to assist you in the future. Take care!
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Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.
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Confirmed Service Customer
Courteous, time sensitive, blessed with a car wash.
Beverly B.
FORT WORTH
Business Response
Hi there, your satisfaction is our top priority. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Sales Customer
We really enjoyed doing business with Hiley dealership. Everyone was friendly and was alot of help. We loved our salesman.
Candice C.
CORRIGAN
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Clark and Kip went above and beyond to answer all questions and help in every way.
James N.
SNYDER
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The sales staff Betty, Donald and most of all Chuck were super responsive and helpful. I originally was contacted by Donald and when our schedules couldn’t align he put me in touch with Chuck, which was a perfect match. The service team is always great, greeting me upon arrival and contacting me with any suggested repairs.
Kristina C.
FORT WORTH
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
No hassles, no issues . I was in and out in no time
Kirk C.
SPRINGTOWN
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again soon!
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Confirmed Service Customer
I pulled up no appointment for a oil change and tire rotation. They pulled my truck right in and told me how long the wait would be and showed me to the lounge. It was done in the time promised and the car wash was a nice added touch! Job well done by all!
Brian D.
KELLER
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I was pleased service was accomplished in a single day instead of two or three.
Scott G.
BENBROOK
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
It was a great experience, they were fast, professional and did a great job.
Richard B.
ARLINGTON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again soon!
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Confirmed Service Customer
Great customer service, friendly and fast service.
Tiffany H.
FORT WORTH
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Very knowledgeable, polite, and attentive staff
Phillip J.
FORT WORTH
Business Response
Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!
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Confirmed Service Customer
I would like to Thank Justin and his crew for being kind and professional and servicing my vehicle in a timely manner. I will definitely be doing business with Hiley GMC/Buick in the near future. Thank you all
Margaret A.
FORT WORTH
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
The estimated repair cost was much less than actual cost. Was disingenuous relative to promotional advertising by email. Also I would expected the dealer repair shop to reset engine light code and fuel filter life for this GMC Sierra.
Jim C.
FORT WORTH
Business Response
Thank you for choosing Hiley Buick GMC of Fort Worth as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Great service. Appreciate the service reps working with me.
Michael M.
FORT WORTH
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
We're glad to hear you found Justin was so knowledgeable and helpful! Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.
Was this review helpful?
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.