764 Reviews Found
Confirmed Service Customer
Work was excellent and quick. Only improvement is to ask if customer wants air freshener inside vehicle as odor was strong afterwards and is lingering.
Randy C.
FORT WORTH
Business Response
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
I was told by my service personnel that took in my vehicle one thing but then change to another, he didn't seem very knowledgeable. He lied to me and about what was to be done with my vehicle or didn't remember. My vehicle was service for the same problem 5 times and misdiagnosed having purchasing something that was needed twice. I had 2 car batteries installed in in two years because I was told that that was the problem to which it was not as I was still having the same issues for which I had brought my vehicle in for. I will never recommend this service shop again.
Robert K.
FT WORTH
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (817) 349-6235 when you have a chance. Thank you, and we look forward to hearing from you.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everybody I felt with was professional and courteous
Jeffrey M.
AZLE
Business Response
It's our commitment to ensure quality customer care by providing friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
I received a notice from Hiley GMC that my vehicle had 4 recalls. It also said that if I scheduled a repair time a loaner vehicle would be available to me and that my vehicle would receive a free wash. While scheduling my appointment I was told it would only take a couple of hours so I said I would do some shopping and to call when done. When I received no call after 4 hours I was told it was done and that they had left a message? I had no message or missed calls. Also my vehicle was not cleaned. I assume based on the report give to me that all recalls were completed.
Paula G.
FORT WORTH
Business Response
We would like the opportunity to address your concerns. Please reach out to us directly at (817) 349-6235 when you have a chance. Thank you, and we look forward to hearing from you.
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
This is my 2nd truck I���ve purchased from Selina and I could not ask for a better experience.
Troy J.
FORT WORTH
Business Response
Thank you for choosing Hiley Buick GMC of Fort Worth as your first choice for all your automotive needs! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again soon!
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Confirmed Sales Customer
Justin did a great job. He was professional and did not play any games. The dealership honored the advertised price on-line and allowed a fair trade allowance considering the price of the new truck. I would buy from them again - Thanks
Timothy M.
FORT WORTH
Business Response
We're glad to hear you found our staff was so professional! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I was quoted one repair price and charged another
Ken T.
FORT WORTH
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 349-6235 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
They dropped the ball on calling us to say our car was ready on Saturday, so we had to wait until they reopened again on Monday. We arrived to retrieve a dirty car, even after spending over $2000 on oil change, four new tires and alignment. Although, I love my Yukon Denali, I���m so disappointed after the service department at Lexus. I was ALWAYS offered a loaner while my car was being serviced. When I try to reserve one from Hiley, it takes at least a month to get one. Just disappointed after spending $80,000 on a car, but it���s my fault for not researching the GMC service department. The staff has been nothing but nice.
Shannon B.
FORT WORTH
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 349-6235 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
Fast and efficient service, sales and service center.
Scott S.
BURLESON
Business Response
Hi, we are so happy to read such a great review about Hiley Buick GMC of Fort Worth! Thank you again for leaving us this response!
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Business Response
Hi there! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hello, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Sales Customer
Robert did a great job with me and my wife. We purchased 2 vehicles and the process was seamless and efficient.
Zachary H.
STEPHENVILLE
Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again soon!
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Confirmed Service Customer
The service writer Jose was more than helpful. Jose also kept me informed on the progress of the repair.
Dale G.
FORT WORTH
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
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Business Response
It's our commitment to ensure quality customer care by providing friendly and professional service to our guests. Please come see us for any future needs! Have a great day!