Jeremy was very thorough and honest during the entire process. He made sure I about to get what I wanted without being ���stuck��� in another vehicle I didn���t like. He and his team were very accommodating to my family and made sure each of were able to have the best experience possible
I left the dealership initially because the offer for my trade in was $75****. I got a text stating they would raise it to $35******** so I came back. Wish I would have got that offer initially as to not play games with negotiating. After that though, all was well. Staff was professional and friendly. Got the truck I wanted . The finance guy was quick and efficient and very personable. I will likely buy from here again even though there are two places closer.
I definitely much appreciate all of the wonderful service we received at Hiley. I was able to make an immediate connection with Justin Sample who communicated clearly with me on having the truck I was looking for. He worked with me remotely to understand the equity I had in my trade-in so I could determine if it was worth my time to come in person to close a deal. Justin was very easy to work with and made the experience a fantastic one. I hope to work with Justin again in the future on my next purchase!
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again soon! If you're ever in need of more help, please let us know!
Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hello, I reported issues with my vehicle that did not get addressed. Neither was an update provided regarding the matter. Proper Diagnostics and due diligence is lacking...not sure who is responsible for ensuring the issues reported are addressed but this is the 2nd occurrence on consecutive service visits I've experienced.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 632-8800 to discuss your concerns, as your satisfaction is of utmost importance to us.
I would like for the service advisor to ensure they understand my vehicle needs when they take it into service. My last appointment there was some confusion and services were rendered that were not requested.
7 days never started service. Misty told me working in it when I called all week. Promised to be done by end of week but yet NEVER STARTED. RUDE. NEVER CALL WITH UPDATES YOU HACE TO CALL THEM. CAR FILTHY, BUT YET WHY WERE THEY IN IT, THEY DID NOTHING
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 632-8800 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!