I scheduled an 8 qt oil change for my 2010 Camaro SS. I instead received a 6 qt oil change. I trusted that the technician did his job correctly as I’ve never had any problems like this in the past at any dealership I’ve had my cars serviced at. Luckily I checked my receipt the next day and noticed that it only said 6 quarts. I then went and checked my dipstick to make sure and it was low. I then had to go pick up 2 quarts of oil and top it off and make sure it had enough and was running right. I also heard someone from the dealership rev my car, it’s pretty loud so I could hear it from the waiting room. For this being my first visit I don’t think I’ll ever come back or recommend y’all to anybody. I’m not sure how this could have ever happened with properly trained technicians. Even if I didn’t know for sure how much oil went into a specific car I would just have googled it, simple as that. I also don’t know who would think it’s okay to rev someone else’s car like that. My father also had a bad experience with his last visit. He was overcharged because the service people were unaware of their own promotions going on, this has since been fixed.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 349-6235 to discuss your concerns, as your satisfaction is of utmost importance to us.
Calling to let me know service has been completed—no one gets a five star rating on this one. I called 3/16 and it had been completed but NO ONE CALLED ME. I went to retrieve it, but before I could leave, the service engine light came on. It was decided on that Hiley would keep it. It’s Monday afternoon and I still haven’t heard from service department. I will say that I’ve had a loaner which has been most helpful.
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (817) 349-6235 to discuss your concerns, as your satisfaction is of utmost importance to us.
I brought in my Encore as it was making a loud thumping sound up front. I couldn’t tell where exactly it was coming from. After learning from Jake it was the bald front tire AND I actually needed all new tires and an alignment I had no choice but to wait on it. That’s when Jake offered to drop me off at home. When I said no, his next offer was to give me a loaner. I am grateful he did that as it allowed me to get my errands done instead of sitting idle. Thanks Jake for taking such good care of me and my Encore!