799 Reviews Found
Business Response
Hi there, thank you so much for your positive comments about Hiley Buick GMC of Fort Worth! We hope you have a great day!
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Confirmed Service Customer
Justin is the best. He got me in and out when I had a time crunch and my car looks better than it does when I take it to get a was at a professional wash service.
Brad T.
FORT WORTH
Business Response
Hi there, thank you for taking the time to leave a review for us at Hiley Buick GMC of Fort Worth. We're happy we could meet your expectations! Thank you, and have a fantastic day!
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Confirmed Service Customer
Justin was awesome! Very friendly and went the extra mile to help me
Manuel G.
FORT WORTH
Business Response
Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again soon!
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Confirmed Service Customer
Oil change, tire rotation, front end alignment, cabin filter change, and a car wash less than 1 1/2 hr. Comfy waiting area.
James T.
FORT WORTH
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Took my vehicle for a rear glass water leak. Picked up. It then rained and only to find the leak is worse..i call and tried to get rescheduled and said they would call back so I get a loaner. Still waiting!!
Raul C.
BLUE MOUND
Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (817) 349-6235 so we may assist you in moving forward towards a resolution. We hope to hear from you soon.
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Business Response
Thank you for choosing Hiley Buick GMC of Fort Worth as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
This is our 3rd or 4th purchase from Hiley, we keep going back because of the service
Sheryl A.
FORNEY
Business Response
We're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
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Business Response
We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. We hope you have a great day!
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Business Response
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
My experience was awful. I am never going back to Hiley again. Their service techs are either extremely incompetent or just lazy. I now understand why there is so much stigma involved in getting a vehicle serviced at a dealership. They will find a way to cheat you our of warranty repairs and hit you $600 quote for a $15 part. Unfortunately for these service techs I did my research before trusting them with my vehicle. The service advisor was nice enough but I will never be back to Hiley again and will recommend everyone I know to stay away. I can only imagine how they conduct the rest of their business, I am just absolutely appalled. If a manager wants further explanation as to my dissatisfaction please feel free to call me at 314-813-9712. I tried calling to speak with a manager and no one ever answered. Figures.
Dani C.
FORT WORTH
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (817) 349-6235 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Sales Customer
I walked in around 7pm and within an hour they where able to assist me and gave me a great deal. I walked out of the dealership great. Thank you Brady for assisting me and going above and beyond for me. God bless you!
Xiomara C.
FORT WORTH
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Dillan excellent customer service he stayed in contact throughout the entire service of truck. thanks so much 😌
Desmoines A.
DALLAS
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Dillan. We sincerely value your business and look forward to your next visit. Until the next time we meet, take care!
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Confirmed Service Customer
Pulled up and staff greeted me friendly and got my car in to service ASAP
Aaron B.
GARLAND
Business Response
Hello, we're happy to hear we provided you with prompt service. We sincerely value your business and look forward to your next visit! Take care!
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Confirmed Service Customer
Service attendant, Dillan, is professional, courteous, efficient .... excellent team member of Hiley’s service team!
James H.
FORT WORTH
Business Response
Hi, thanks for your praise and kind comments about Dillan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again. Take care!