Came in on short notice for a and oil change. I originally had an appointment at Classic, but was informed of a 4-hour wait when I showed up. Disappointed and on my way home, I called Hiley and you got me in right away. Misty was wonderful, fast and great experience at Hiley. Thank you so much!
Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Wouldn���t tell me about warranty over phone.(ended up being expired. Would have never brought it to dealer if I knew that) Had an apt. Told I would hear back by end of day. (Dropped off at 1pm). Did not hear back for over 24 hrs. Had to call 3 times and was told, ���call you back very soon. Never did. Was told $175 to service truck and see any issues. Did not service truck. Only ran a diagnostic(took over 24 hrs). Needed a new battery. Tried to charge $25**** plus $6**** for install. Not sure if aware but my truck is not a Mercedes. Batteries everywhere are much cheaper. Had to wait when picked up truck. Was too busy to argue price. I feel taken advantage of. I will never give any business to you and will tell anyone who wants to listen to avoid having to experience what I did. When I brought up the cost issue of battery and ���service��� I was given a small sales pitch about warranty and how great they did looking at truck. I could have saved a ton of money going anywhere else. I now have to get a new battery and still service my vehicle today after dealing with Hiley for over 24 hrs and wasting time. I am being taken off this email list as well so I don���t have to have any more communication with you. Just waited so I could send this review before removing myself from mailing list.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (682) 224-7574 when you have a chance. Thank you, and we look forward to hearing from you.
Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Traveling through on I-20, we got a low tire warning. We took the first exit and, lo and behold, there was Hiley GMC! The staff there was absolutely marvelous, got our tire changed, treated us like family, including our dog and cat, and put us back on the road in less than an hour. Hiley GMC is on my list as the absolute best dealership in the world! Adrian Hernandez deserves a special shout out for his calm, cheerful and efficient help. Thank you again, and we will forever be in your debt! Bill and Diane Johnston Gabby the dog Ollie the cat
Hi, thank you for your kind review; we are happy to pass along your comments to Adrian here at Hiley Buick GMC Of Fort Worth! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day!
I came in and paid . $1000.00 stratus put on the front and then when I got in my truck to pull off one of my emergency lights came on I bought it to the service person attention. They ask me was the light on when I brought it in and I told them no I never saw that light on and then the light went off and then when I pull off the parking lot it came back on and then I call back to let them know that the light had came back on. and Misty ask me to bring it back but I don't want to pay for the to put the diagnostic test because I think it was the dealer fought that the light came on. dissatisfied customer Melvin Miller
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (682) 224-7574 to discuss your concerns, as your satisfaction is of utmost importance to us.