It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.
Best experience!! 10 STARS!! Misty in the service department was so sweet. I took my car in for an oil change and to service a recall. From the moment I got there to the moment I left, Misty took care of me. She would check in with me on updates with my car. Service department said it would take around 3-4 hours to complete, so I brought my laptop to work. They finished in 2 hours. Misty walked me to my car and gave me a phenomenal promo code for OnStar service. Hands down the best dealership service experience. Thank you Hiley for the astounding costumer service. THANK YOU!!!!!
Hi, thank you for your kind review; we are happy to pass along your comments to Misty here at Hiley Buick GMC of Fort Worth! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Everyone from the time I drove into the Service Garage and Servicer Order Writer was very polite and helpful. The Garage was very clean. The Billing department explained the service done and a video was provided to keep me posted as to what services was being done. I can't think of anything that could have improved on my Service experience.
Employee got grease on the upper driver's side roof interior in several spots. It appears they went to get in or out with a dirty glove on their hand. This is not the first time as they did it before in the back area of the vehicle while replacing a seat belt clip, where no requirement to even touch the roof. Vehicle was cleaned but there are still shadows of it. My tech did offer to detail the inside this week.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (682) 224-7574 when you have an opportunity, and we will be more than happy to try and turn your experience around.
I asked for my coolant and cooling system to be inspected with my routine maintenance. They said ok and then never did. I called to ask what my coolant level was at and the tech said it usually doesn���t matter what the level is at. Next day on way to vacation, my car engine lights comes on and my car overheated. The manager Jerry was nice and tried to make it right
Hello, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (682) 224-7574 to discuss your concerns, as your satisfaction is of utmost importance to us.