884 Reviews Found
Confirmed Sales Customer
Sales person was great; finance person seemed impatient with our questions
Lorenzo T.
CEDAR HILL

Business Response
Hi there, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!
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Confirmed Sales Customer
Chris Roberts and Jeremy Clay were phenomenal. They made this the best car buying experience I���ve never had. Answered all my questions and took the time to explain everything accordingly. I will recommend them and the dealership to anyone that I know.
Brittany H.
AMARILLO

Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Service Customer
Kind service and they listened to my concerns about making sure the proper service was done including the HP fluid change for the 8speed tranny. I can finally worry less about the transmission since it was beginning to develop a slight shudder on the highway and 1-2 shift was usually rough on cold start. It appears to all be a lot better now that I���ve had roughly 2********+ miles on it since the service. Thanks guys
Daniel L.
FORT WORTH

Business Response
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Our sales person was very straight forward, and not at all pushy. Selina made the process very easy for us.
Nancy M.
FORT WORTH

Business Response
Hi, we want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
My wife really likes her new Encore. Randy did a great job working with us.
Douglas B.
ALEDO

Business Response
Hi there, thank you so much for your positive comments about Hiley Buick GMC Of Fort Worth! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Justin Davidson in the service department is always very nice to me and he will answer questions. The only thing I did not like about my service this time I was without a loaner car. And had to share one car
Cynthia W.
FORT WORTH

Business Response
Hello, we appreciate you taking the time to leave us this feedback. Take care!
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Confirmed Service Customer
This is such an awesome place to get work done, make you feel like a part of the family. After getting off work from the fire station I went in not knowing if I would have to set an appointment. Dillan Harrelson was able to take good care of me. Every since I have been going back and he has always been my go To guy and gets my gmc handled in a timely manner. I referred a few friends that were in the market for shopping for vehicles and Brandon Russel stepped up with a helping hand making sure they got the info and help they needed. Overall great experience and as long as I���m in my GMC I will not be going to any other dealership for services! Thank you guys for what you do!
Armando M.
FORT WORTH

Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hiley Buick GMC Of Fort Worth! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I went in there to fix my entertainment center and you had my truck for three weeks and I was told I don���t know if it���s fixed or not. And when I got into my truck it was definitely not fixed. Frustrated. The service manager never called me after I called and left a message for him to call me. I picked my truck up on Thursday and it is now Monday and still no phone call.
Kirk C.
SPRINGTOWN

Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (682) 224-7574 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!
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Confirmed Service Customer
Took 2 1/2 hours for a inspection would have been longer if I not ask what was taking so long
Stacy S.
SPRINGTOWN

Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (682) 224-7574 when you have a chance. Thank you, and we look forward to hearing from you. Take care.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
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Confirmed Sales Customer
It was a great experience. Friendly & courteous best experience I ever had at a dealership.
Raymond T.
FORT WORTH

Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
The experience was good the people were real respectful and helpful. Even the coffee and water. Would recommend Hiley for sure.
D'Angelo A.
NORTH RICHLAND HILLS

Business Response
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Wonderful Service! They take the time to listen to you and actually hear you and take care of your needs .... I Highly recommend this dealership .... my vehicle is a 2015 GMC Pickup and I���ve had it serviced here every since I purchased the vehicle. I���ll definitely be back. Tony Rodriguez
Tony R.
FORT WORTH

Business Response
Hi, thank you for choosing Hiley Buick GMC Of Fort Worth as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Business Response
Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again soon!
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Confirmed Sales Customer
Everything was smooth orderly and professional. I was disappointed in only one thing they could not find the second key fob for my car. Which they said they would order a replacement and match it to the car, I usually don't make recommendations on anything but if the opportunity comes up I would recommend John Castro and Hiley GMC..
Lyndel F.
BURLESON

Business Response
Hi, we want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Sales Customer
John Cantu made this buying experience very easy and professional. His smile and honesty was greatly appreciated. Marcel (finance) was also very easy to work with and got me in and out with my new truck quickly. Thanks Hiley!
Carl H.
WIMBERLEY

Business Response
Hi, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
This is Mathew Spahns car & he took it in, he didn't mention any problems
Brenda S.
FORT WORTH

Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again soon!