972 Reviews Found
Confirmed Sales Customer
Great customer service, my salesman was very friendly and professional
Emilia P.
GRAND PRAIRIE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.
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Confirmed Service Customer
The addition of the video recap of service was AMAZING!!! Wow.. this is a gamechanger and will flip the BIAS that consumer's have about dealership service centers.
Brandon C.
FORT WORTH
Business Response
Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Hiley Buick GMC of Fort Worth
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Take care!
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Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
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Confirmed Service Customer
Basic service done quickly and properly. (The video was a helpful confirmation of the work that was done,)
Lee B.
CRAWLY
Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Best experience!! 10 STARS!! Misty in the service department was so sweet. I took my car in for an oil change and to service a recall. From the moment I got there to the moment I left, Misty took care of me. She would check in with me on updates with my car. Service department said it would take around 3-4 hours to complete, so I brought my laptop to work. They finished in 2 hours. Misty walked me to my car and gave me a phenomenal promo code for OnStar service. Hands down the best dealership service experience. Thank you Hiley for the astounding costumer service. THANK YOU!!!!!
Tanya A.
FORT WORTH
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Misty here at Hiley Buick GMC of Fort Worth! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Business Response
Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
I absolutely loved the video! As always great customer service, atmosphere, and cleanliness no matter the wait time.
Shasha G.
FORT WORTH
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Everyone from the time I drove into the Service Garage and Servicer Order Writer was very polite and helpful. The Garage was very clean. The Billing department explained the service done and a video was provided to keep me posted as to what services was being done. I can't think of anything that could have improved on my Service experience.
Stanley F.
FORT WORTH
Business Response
Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
We appreciate your positive review about your recent experience with us! Thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you agaiin.
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Confirmed Service Customer
Employee got grease on the upper driver's side roof interior in several spots. It appears they went to get in or out with a dirty glove on their hand. This is not the first time as they did it before in the back area of the vehicle while replacing a seat belt clip, where no requirement to even touch the roof. Vehicle was cleaned but there are still shadows of it. My tech did offer to detail the inside this week.
Michael R.
CROWLEY
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (682) 224-7574 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Great job with the video during maintenance!
Trey B.
FORT WORTH
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
They listened to my needs and did the work that I requested.
Patricia W.
FORT WORTH
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.
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Confirmed Service Customer
I asked for my coolant and cooling system to be inspected with my routine maintenance. They said ok and then never did. I called to ask what my coolant level was at and the tech said it usually doesn���t matter what the level is at. Next day on way to vacation, my car engine lights comes on and my car overheated. The manager Jerry was nice and tried to make it right
Miranda C.
FORT WORTH
Business Response
Hello, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (682) 224-7574 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
I always know that they will always take care of me and my vehicle!!! Its a great dealership with a great service department!!!
Dolores L.
FORT WORTH
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Hiley Buick GMC of Fort Worth
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Confirmed Service Customer
It was ok, I had an appointment for oil change and tire rotation. I wasn���t there long, they even vacuumed the vehicle as well as rinsing it off. Very pleasant and pleasing experience .
Christine J.
FORT WORTH
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Hiley Buick GMC of Fort Worth
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!