Chris Roberts and Jeremy Clay were phenomenal. They made this the best car buying experience I���ve never had. Answered all my questions and took the time to explain everything accordingly. I will recommend them and the dealership to anyone that I know.
Kind service and they listened to my concerns about making sure the proper service was done including the HP fluid change for the 8speed tranny. I can finally worry less about the transmission since it was beginning to develop a slight shudder on the highway and 1-2 shift was usually rough on cold start. It appears to all be a lot better now that I���ve had roughly 2********+ miles on it since the service. Thanks guys
Justin Davidson in the service department is always very nice to me and he will answer questions. The only thing I did not like about my service this time I was without a loaner car. And had to share one car
This is such an awesome place to get work done, make you feel like a part of the family. After getting off work from the fire station I went in not knowing if I would have to set an appointment. Dillan Harrelson was able to take good care of me. Every since I have been going back and he has always been my go To guy and gets my gmc handled in a timely manner. I referred a few friends that were in the market for shopping for vehicles and Brandon Russel stepped up with a helping hand making sure they got the info and help they needed. Overall great experience and as long as I���m in my GMC I will not be going to any other dealership for services! Thank you guys for what you do!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hiley Buick GMC Of Fort Worth! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I went in there to fix my entertainment center and you had my truck for three weeks and I was told I don���t know if it���s fixed or not. And when I got into my truck it was definitely not fixed. Frustrated. The service manager never called me after I called and left a message for him to call me. I picked my truck up on Thursday and it is now Monday and still no phone call.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (682) 224-7574 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (682) 224-7574 when you have a chance. Thank you, and we look forward to hearing from you. Take care.
Wonderful Service! They take the time to listen to you and actually hear you and take care of your needs .... I Highly recommend this dealership .... my vehicle is a 2015 GMC Pickup and I���ve had it serviced here every since I purchased the vehicle. I���ll definitely be back. Tony Rodriguez
Everything was smooth orderly and professional. I was disappointed in only one thing they could not find the second key fob for my car. Which they said they would order a replacement and match it to the car, I usually don't make recommendations on anything but if the opportunity comes up I would recommend John Castro and Hiley GMC..
John Cantu made this buying experience very easy and professional. His smile and honesty was greatly appreciated. Marcel (finance) was also very easy to work with and got me in and out with my new truck quickly. Thanks Hiley!