Customer Reviews

Service Adviser Misty did a great job.

it was a great experience staff was very professional and courteous I didn't have to wait as long as I thought I would and I would recommend the services to others

Brought vehicle in to have my ac actuators synced to the computer. Three new ones were installed along with the AC module. Dealer told me they could sync during the system check. Dropped vehicle and gave info to check in personnel. She called me back 4 hours later and began to read off the work order what the tech found. She had no idea what they wrote or had any comprehension of what they wanted to do. Asked for clarification from the tech or to talk to them - the answer was no. I then asked for the service manager. After several minutes he answered. I explained the situation and he reviewed the work order and had questions of his own. The tech was asking to evacuate all the freon and replace. This made no sense as the actuators had nothing to do with the freon. He said he needed to talk to the tech and would call me right back. (430ish). Never called back - called him back the next afternoon after not hearing from him. He said the car needed three new actuators and would be $3000. I tried again to explain they were new OEM parts with the receipts available in the vehicle. He said he was just going on what the Tech wrote and that was the best they could do. I told him that wasn't going to happen and that I would take the vehicle somewhere else. Picked the car up the next day and had to pay $180 for absolutely nothing. I was even charge $24 in shop supplies that I had no idea what they were. The problem I have is they chose the easy way and just said we need to replace everything (even though they were all new) as opposed to spending a few minutes to find out the real issue. Will never return and will make sure friends and social media are aware of how the service department operates.

Service was great as expected, did not get the car wash that they usually give.

It was a very smooth process. They made it very easy on our part to where all we had to do was worry about signing the papers and driving off in our new ride. We appreciate everything Cheyne and Cameron did for us.

Very quick transaction for vehicle purchase. Quickly obtained quote for out the door price on new Truck. Picked up vehicle the next day - painless transaction.

My air conditioner wasn't working . They gave me a loaner , found problem and fixed very quickly . Everything was great! Everyone is alway very very nice !

Waited over 2 an half hours for an oil change I hAd an appointment for. Service manager finally push my car ahead of people that wasn���t waiting and got me out.

It took almost 2 weeks to get my car completed but as long as they provided the loaner vehicle it was not an issue.

Great service but no wash

All I did was get an inspection

While Marcel Brown, Finance, was excellent to work with, I was somewhat disappointed salesman did not take time to explain features. It was not until I had truck a few days that I learned some features [thought to be standard] were not included.

Great visit

Nice place, good service People working there keep the safety distance and wear mask.

Ms. Misty was really exceptional but each time I have got my car something is wrong within 24hrs. Now its the 3rd m 4th is tomorrow and zi dont know if you guys will be open to return my vehicle. Times are hard and money is tight. This is so upsetting.

Friendly staff that really seems to care about getting customers the best of every aspect of our visit.

I drive from North Fort Worth to come to Hiley Dealership. I am in and out. They do what I ask and they do not try to sale me unnecessary things. Also I am treated with respect and always greeted so nice and happy that I am there.

Fast great ser

Service was good

Selina Olivarez was my salesperson and she was amazing! She is super friendly and very knowledgeable about the vehicles she sales. She made the experience easy and enjoyable. Thanks Hiley for having such great cars and a fabulous salesperson!