813 Reviews Found
Confirmed Service Customer
Didn't have to wait very long for the service to be completed.
Lee B.
CRAWLY
Business Response
Hello, thank you for sharing your positive experience! We're looking forward to your next visit with us!
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Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Love the customer service, very nice, friendly & attentive. Always really quick service when I go in for my oil change.
Celia P.
BENBROOK
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Sales Customer
Selina was most helpful! A quick and easy experience all around.
Sarah C.
FORT WORTH
Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Sales Customer
Jeremy was very thorough and honest during the entire process. He made sure I about to get what I wanted without being ���stuck��� in another vehicle I didn���t like. He and his team were very accommodating to my family and made sure each of were able to have the best experience possible
Eddie V.
WEATHERFORD
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
I Paid cash. It was quick and easy. Everyone was very friendly
Jeanette G.
POOLVILLE
Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Service Customer
Very friendly and saved some money on this trip.
Donald K.
MANSFIELD
Business Response
Hi, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
It was a beautiful experience they handle my car with care fix what ever the problem is and make it ready for me to drive again.
Temitope G.
ARLINGTON
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Sales Customer
Quick and easy to work with, my sales person did a great job.
Jose S.
GRAPEVINE
Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
I left the dealership initially because the offer for my trade in was $75****. I got a text stating they would raise it to $35******** so I came back. Wish I would have got that offer initially as to not play games with negotiating. After that though, all was well. Staff was professional and friendly. Got the truck I wanted . The finance guy was quick and efficient and very personable. I will likely buy from here again even though there are two places closer.
Joshua I.
MIDLOTHIAN
Business Response
It's our commitment to ensure quality customer care by providing friendly and professional service to our guests. Please come see us for any future needs!
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Confirmed Sales Customer
I definitely much appreciate all of the wonderful service we received at Hiley. I was able to make an immediate connection with Justin Sample who communicated clearly with me on having the truck I was looking for. He worked with me remotely to understand the equity I had in my trade-in so I could determine if it was worth my time to come in person to close a deal. Justin was very easy to work with and made the experience a fantastic one. I hope to work with Justin again in the future on my next purchase!
Martin D.
ENNIS
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again soon! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
had to wait 10 minutes in line, no more that 4 people came to ask if i needed assistance. everyone was extremely nice and receptive.
Merle C.
FORT WORTH
Business Response
Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Quick, easy no sale Harassment from sales manager or sales rep like other dealerships that are desperate to sell and put you in a vehicle
Christian M.
ARLINGTON
Business Response
Hello, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Hiley Buick GMC Of Fort Worth and we hope to see you again.
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Confirmed Service Customer
Hello, I reported issues with my vehicle that did not get addressed. Neither was an update provided regarding the matter. Proper Diagnostics and due diligence is lacking...not sure who is responsible for ensuring the issues reported are addressed but this is the 2nd occurrence on consecutive service visits I've experienced.
Ronald E.
FORT WORTH
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 632-8800 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Always a pleasure dealing with the staff at Hiley, GMC service has always addressed my concerns and serviced vehicle properly thank you
Roy G.
SHADY SHORES
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Service Customer
I would like for the service advisor to ensure they understand my vehicle needs when they take it into service. My last appointment there was some confusion and services were rendered that were not requested.
Jennifer B.
ARLINGTON
Business Response
Hello, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
7 days never started service. Misty told me working in it when I called all week. Promised to be done by end of week but yet NEVER STARTED. RUDE. NEVER CALL WITH UPDATES YOU HACE TO CALL THEM. CAR FILTHY, BUT YET WHY WERE THEY IN IT, THEY DID NOTHING
Joseph P.
FORT WORTH
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 632-8800 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!
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Confirmed Service Customer
I hank you for for a great service and friendly and fast thank you again.
Iglacio R.
FORT WORTH
Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!