I dropped off my truck for a scheduled maintenance that it came with when I purchased it at this dealership and this last time I felt that my truck was rushed in and out it didn't even receive the complimentary wash and vacuum that other vehicles got. There was grease and oil stains all over the front bumper and grill and hood. Not very pleased
Appointment was scheduled as requested at the most opportune time for me. . This is an important step in the service quality. From check -in to receiving an excellent clean vehicle mad it a great 10+ Visit.
I came for my routine oil change. I LOVE that it's free and comes with a free carwash and vacuum!!! I feel very special and appreciated!! I did have a nail in my tire, and expected to get it fixed for free like they do at discount tire, but they were going to charge 20 for that so I passed. that disappointed me, but the other made me happy.
Repairs were a little steep for me but it had to be done. Luckily my service manager helped me with a slight discount. I had to wait a few days for them to locate the part I needed to be replaced but they fixed my SUV for me to drive while waiting for it to come in.
Jennifer Yoswa was awesome! She really did a great job attending to our needs. I went to 6 different dealerships prior coming to Hiley GMC of Fort Worth and I've finally found a location that met my needs and exceeded to beat all of the other Chevrolet & GMC dealerships in the DFW area. I would highly recommend people to this location. They seem to be able to pull better deals and have better packages on their trucks.
Took vehicle in for oil change and recall. I had to tell the representative to have them update my next reminder sticker for next oil change on my window. I drove off and noticed my oil change percentage was no change and drove back to let them know if oil change was in fact completed they said yes just the tech forgot to refresh, asked them to refresh as l do not know how to do. It was pretty frustrating having to tell them these things as a customer should not have to worry to check they completed all the steps to update oil change sticker, refresh oil change percentage and remind them to do this on my next visit. Thank you