During my first visit, I was very disappointed. Not only was I told my recall, tire rotation, and state inspection would take two hours, the recall wasn't completed (the whole recall was done before they realized a part was missing) but I waited over four hours. Upon my second visit, I made it very clear that the recall should not take longer than an hour since I had already spent double the time I should have and had to take off work to come back. I was given the best service in a timely manner and left very satisfied. However, I was sad that it took a poor experience for me to have a great one. Everyone at the Hiley GMC is very nice but can lack communication that leads to disappointing experiences. I am glad that my experience was redeemed upon my next visit.
Got an oil change, tire rotation, and car wash. Car was semi clean. They only put tire shine on 3 tires. I noticed they lost 3 washers for one of my aftermarket rims. So on one rim I only have 5 of 8 washers on the center cap now that those got lost. So that will be something I have to replace out of my pocket. But hey maybe I'm expecting too much because I'm coming from BMW service.
Due to lack of service techs the 'free cash wash was Not available I was given a voucher to a car wash 30 minutes out of my m Way I made the drive only to find the bays did not accommodate A vehicle my size I asked the cashier she assured me my vehicle Would fit She was very wrong After being placed in line a manager seen what was about to happen They had to back out cars behind me to get my vehicle out Another wasted 39 minutes This is the second time a free wash was not available st the dealership The first time luckily I wasn't offered a free voucher to another facility As it was another waste of my time It's a silly thing no doubt And probably I will get over it before time to buy my next new vehicle I can say I will not make another drive from Granbury To have my vehicle serviced You dropped the ball on this one
Over all everything excellent with the exception that the tech that does the oil changes left oil finger prints on the roof of my vehicle. It's not the first time this happens. I hope not to experience this in the future.