I knew what I wanted when I went in, so they didn't really have to sell me on anything. Seaver Helms (salesman) was knowledgeable about the vehicle without talking too much. He answered all my questions and listened when discussing price and my trade-in. Matt Hissam (finance) was courteous, efficient and professional.
1999 Silverado 2500 diagnosed with bad fuel injector cylinder 5. Fuel injector replaced also O2 sensor replaced (paid $1000). Next day driving to work fuel started spraying into engine compartment from leaking injector seal. Hiley provided loaner car and corrected faulty seal.
Hi, we truly appreciate your honest feedback. We would like to have a better understanding about your experience. Please reach out to us at (817) 349-6235 at your earliest convenience and we will do our best to resolve this with you.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 349-6235 to discuss your concerns, as your satisfaction is of utmost importance to us.
I have been to Hiley Buick GMC Subaru of Fort Worth numerous times over the past 6 months to record my oil consumption in my 2012 Terrain. Everyone here has been VERY helpful, courteous and answered all of my questions. I have had the pleasure of meeting Service Advisor, Dillan Harrelson, on numerous visits and he is the personification of what an excellent Service Advisor should be. He always has a genuine smile, give straight honest answers, NEVER makes you feel that you are asking a "stupid" question, the list goes on. I asked a question about warranty status after my original warranty work was completed. He did not have the answer and stated that he would get the answer and call me back...and he DID, even apologizing that it took him a day to return the call. He is a truly amazing, honest associate and I hope that he will be there for a long time to come!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope you have a wonderful day!