Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hiley Buick GMC of Fort Worth. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Justin was great! Greeted me when, pulling into service area, walked me to the lounge area, and made sure, GMC terrain battery was installed. So far, vehicle is running good. I appreciate Justin's excellent customer service. Thank you!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
The service department does a great job! The lady (don't know her name...sorry!) who welcomes us and does the inspection before taking the car back and comes and gets us after the car is done is excellent at her job. Very helpful and is great at customer service. She deserves a raise!!!! Very good employee for Hiley!!! Don't find employees very often that puts 100% into the job like she does.
We received all of the information needed on vehicle availability and financing over the phone. Jami made sure that we got the vehicle that was right for us. She took the time to explain all of the vehicle’s features and followed up to make sure that we were happy with the vehicle. She was super friendly and actually made it a fun experience. That’s a first for us!
Congratulations on your new vehicle, Jennifer! We're glad to hear that you had such a friendly and fun buying experience! If you ever have additional questions or needs, please let us know! Safe travels!
Congratulations on your new vehicle, Charles! We're so glad that our staff provided a professional experience! Please don't hesitate to reach out to us if there's anything more we can do! Safe travels!
Caroline, we're happy you found our staff to be so supportive during your experience here at Hiley Buick GMC of Fort Worth! Please don't hesitate to reach out to us if there's anything more we can do! Safe travels!
I had gotten an oil change which included tire rotation. After about 30 minutes leaving the dealership, a "Monitor Tire Service" Message popped up. I took my car back to the repair service, they refused to even acknowledge it was their fault and told me I need to get my tire sensor replaced. I didn't have this issue until after they rotated my tires. I went and got a second opinion at Pep Boys. They advised me to not take my car back there for service and showed me where my rear left tire had been dropped or either hit up against something which caused my sensor to be damage. You all have cost me more money!!!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that we may have let you down. At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation if you are willing to give us another chance. Please reach out to us at (682) 224-7574 to speak to our manager directly, so we can work on addressing the concerns you've brought to us.
I took my car in to resolve a problem with my dashboard lights. The problem was studied by the Hiley service tech along with other problems the car had over a 5 hour period. A complete report was given to me outlining the repairs I needed to have done. The service manager, Jerry Jackson, was very accommodating and took time to explain all the repairs needed. There was no charge for this visit.
Leta, thank you for taking the time to share your thoughts! We look forward to helping you again in the future, for the chance to earn a 5th star! We're always open to feedback, so feel free to let us know how we can improve! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!