It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
We had a great experience. Got the vehicle we wanted at the price we were happy with. Manny Bradley was great in both the sale and service he provided my wife and I. I would definitely recommend him and Hiley.
The customer service is great. Dillion is very good. My concern is with Buick quality of cars. I have a certified pre-owed buick that I have to bring in numerous times for same reason. Now this visit I brought in for drivers seat moving while driving and was told could not find problem. When I picked up car, seat started moving not 5 minutes after. This is a safety hazard I'm very concerned with.
Waymon Patterson was outstanding. He was down to Earth and made me feel comfortable and confident with the purchase of my Terrain diesel. The finance guy was also great. Enjoyed working with them both.
The dealership itself is very nice; very clean, great kids room, bathrooms were tidy. But the one thing that stood out to me was our dealer. I don't remember his name, maybe because he never introduced himself to me, only my husband. My husband usually does all the negotiations via email or text, so that's fine. I usually only meet the dealer when we are signing the financial paperwork. So that day, when we went in to sign and pick up, my husband, 2 kids and me walked in and the dealer walked up to us. My husband shook his hand and said "This is my wife Cynthia" I was greeted with a "hey" and then he turned and showed my husband to his office. Never greeted our children, didn't asked if we wanted anything, or if we needed to go to the waiting area or bathroom. Luckily, I had been there before for a oil change and knew about the kids waiting area and bathrooms. I don't expect a hug or extreme welcoming when walking into ANY dealership. Perhaps thats why I ask my husband to do all the negotiations via email/text before we sign anything. But what I do expect is at least a handshake, eye to eye contact and a certain degree of courtesy.