Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 349-6235 to discuss your concerns, as your satisfaction is of utmost importance to us.
I have been to Hiley Buick GMC Subaru of Fort Worth numerous times over the past 6 months to record my oil consumption in my 2012 Terrain. Everyone here has been VERY helpful, courteous and answered all of my questions. I have had the pleasure of meeting Service Advisor, Dillan Harrelson, on numerous visits and he is the personification of what an excellent Service Advisor should be. He always has a genuine smile, give straight honest answers, NEVER makes you feel that you are asking a "stupid" question, the list goes on. I asked a question about warranty status after my original warranty work was completed. He did not have the answer and stated that he would get the answer and call me back...and he DID, even apologizing that it took him a day to return the call. He is a truly amazing, honest associate and I hope that he will be there for a long time to come!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope you have a wonderful day!
The sales associates were helpful, knowledgeable and patient as we made our selection. They were able to answer all our questions and helped us narrow down selections based on our needs and desired features. They took the time we needed and didn't pressure us into more vehicle than we needed, extra features, or a more expensive vehicle. Very courteous and professional.
I came in for my scheduled oil change. I was promptly greeted, details of my appointment re-confirmed, and offered the options of either waiting up to 1 hour or taking the free shuttle to my office. The service took 45 min, my car was washed and front carpets vacuumed. Great service and friendly staff.I'll be back in 6 mo.